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Retail Counter and Warehouse Associate
1 month ago
The Retail Counter and Warehouse Associate will assist customers with purchases and receive incoming stock, and pick, pack, and ship outgoing orders.
ACCOUNTABILITIES:
· Assisting customers in store as well as by phone to purchase and order products.
· Performing customer service activities such as answering questions, resolving challenges, tracing order statuses or product shipments.
· Evaluating and recommending appropriate product, equipment, and/or programs to customers based on need.
· Promoting 'add-on' sales of gases and high margin hard goods accessories
· Keeping retail store stocked with merchandise, and maintains product pricing labels
· Handling cash and charge account transactions
· Processing cylinder returns, exchanges and purchases
· Unloading/loading gas cylinders to maintain stock on cylinder dock
· Loading trucks and trailers with outgoing product
· Maintains inventory storage locations, and product identification labels
· Maintains cleanliness and neatness of Retail Store and Counter, and the warehouse work areas
· Maintains customer records and files, including keying orders, accurate account setup information, and appropriate pricing discount information
· Works closely with and provides sales support to the Inside Sales team
REQUIRED SKILLS/ABILITIES:
· Excellent customer service skills
· Strong verbal and written communication skills
· Reliable, dependable, and punctual
PHYSICAL REQUIREMENTS:
· Must be able to move compressed gas and liquid cylinders; Lift 50-75 pounds frequently and maneuver 100+ pound cylinders (rolling, using a cart, etc.)
· Perform work during prolonged periods of standing (up to eight hours) is necessary
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