Counter Representative
1 month ago
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
JOB STATUS: Non-Exempt REPORTS TO: Operations Manager
JOB SUMMARY:
The Counter Representative will be responsible for assisting customers with purchasing and ordering products focusing on gases and welding/industrial supplies. Duties will also include receiving incoming stock, and picking, packing, and shipping outgoing orders
Accountabilities:
Assisting customers in store as well as by phone to purchase and order products.
Performing customer service activities such as answering questions, resolving challenges, tracing order statuses or product shipments.
Evaluating and recommending appropriate product, equipment, and/or programs to customers based on need.
Promoting 'add-on' sales of gases and high margin hard goods accessories
Keeping retail store stocked with merchandise, and maintains product pricing labels
Handling cash and charge account transactions
Processing cylinder returns, exchanges and purchases
Unloading/loading gas cylinders to maintain stock on cylinder dock
Loading trucks and trailers with outgoing product
Maintains inventory storage locations, and product identification labels
Maintains cleanliness and neatness of Retail Store and Counter, and the warehouse work areas
Maintains customer records and files, including keying orders, accurate account setup information, and appropriate pricing discount information
Works closely with and provides sales support to the Inside Sales team
Required Skills/Abilities:
Excellent customer service skills
Strong verbal and written communication skills
Education & Experience:
High school diploma or equivalent required
1+ year(s) of Customer Service/Inside Sales/Counter Sales a plus
Knowledge or experience in gas, welding and safety supply industry is a plus
Will train without experience.
Physical Requirements:
Must be able to move compressed gas and liquid cylinders; Lift 50-75 pounds frequently and maneuver 100+ pound cylinders (rolling, using a cart, etc.)
Performing work during prolonged periods of standing (up to eight hours) is necessary
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