Chief of Staff to the Chief Customer Officer

2 weeks ago

Minneapolis, United States Anaplan Full time

Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By dynamically connecting financial, strategic, and operational plans in real-time, companies trust Anaplan to give them the power to anticipate change, address complexity, deliver operational insights, increase profits, and stay ahead of their competition.

What unites Anaplanners across teams and geographies is our commitment to our customers’ success and our collective motivation to achieve ambitious goals. We champion diversity of thought and ideas, and we behave like leaders irrespective of title. When you work for us, you’ll be part of a winning culture that’s dedicated to creating opportunities for our customers, partners, and employees. We hope you’ll join us. Let’s create something incredible together

Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By dynamically connecting financial, strategic, and operational plans in real-time, companies trust Anaplan to give them the power to anticipate change, address complexity, deliver operational insights, increase profits, and stay ahead of their competition.

What unites Anaplanners across teams and geographies is our commitment to our customers’ success and our collective motivation to achieve ambitious goals. We champion diversity of thought and ideas, and we behave like leaders irrespective of title. When you work for us, you’ll be part of a winning culture that’s dedicated to creating opportunities for our customers, partners, and employees. We hope you’ll join us. Let’s create something incredible together

Your Impact

The Chief of Staff (CoS) is a critical role that combines strategic leadership and operational excellence to be a trusted advisor and recognized leader on the team. The role is primarily responsible for tackling the Chief Customer Officer’s most important priorities through the orchestration of activities owned by various constituents across the entire organization. This is a highly visible and collaborative role that is instrumental to the success of the overall organization.

Own planning and internal business operations for top management initiatives; monitor and drive all key programs and initiatives across the Customer Success organization to ensure rigorous, disciplined follow-through and alignment to Anaplan strategic priorities Master story-telling abilities that can be translated to creating and delivering clear, compelling, and convincing presentations backed by robust analytical insight Comfortable with reviewing robust materials, analyzing and distilling down to critical insights and collaborate to recommend execution plans Own key operational rhythms/processes (ie. weekly team meetings, QBRs, planning sessions, etc.), including preparing the agenda, facilitating discussions, documenting notes/action items, and any follow-up Develop and maintain solid working relationships with senior leaders and all owners of key initiatives and programs across Anaplan Strong data analysis skills to identify areas of improvement across the organization and make actionable recommendations; act as thought partner to CCO and other leaders, proactively identifying opportunities for growth and efficiency Developmental opportunity to be launched into critical leadership roles by getting mentored by the CCO, other leaders and getting exposure to the executive leadership at all times

Your Qualifications

Bachelor’s degree in applicable field; MBA preferred Strong track record of success in a similar role (Chief of Staff, operational lead or other operations roles, and/or programs leadership) Adept ability to identify and solve problems across multiple domains Proficient public speaker and presenter Successful track record in stakeholder management across all levels Strong demonstration of grit and taking deep ownership Previous experience in SaaS environment; preference for experience in both public and private-equity-owned environments Superior Powerpoint skills

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