Volunteer Coordinator

4 months ago

Baltimore, United States Maryland SPCA, Inc Full time

Maryland SPCA

Job Description


Job title: Volunteer Coordinator

Department: Community Care & Advocacy

Reports to: Volunteer Manager

Salary: $17.50 - $18.50

FLSA status: non-exempt, hourly

Schedule: Full-time

Date created: 7/9/2024

Position Summary:

The Volunteer Coordinator has primary responsibilities of coordinating the day-to-day operations of the MD SPCA's volunteer program under the direction of the Volunteer Coordinator Lead and the Community Care & Advocacy Director. This position assists with the recruitment, onboarding, and training of volunteers and interns with a focus on animal handling training. The individual in this position should love working with both pets and people.

Essential Duties and Responsibilities:

  • Recruits new volunteers by reviewing volunteer applications, answering phone calls, replying to e-mail inquiries, and attending events.
  • Participates in the onboarding, training, and day to day support of volunteers.
  • Sustains volunteer involvement by mentoring, engaging, and recognizing individual volunteers.
  • Coordinates visits and volunteer projects for volunteer groups.
  • Supports interns working in a variety of departments.
  • Collaborates with other departments to produce training and communication materials.
  • Utilizes the Better Impact volunteer management software to enter and update volunteer information in a timely manner.
  • Ensures that volunteers work in a safe, healthy, and supportive environment.
  • Maintains volunteer areas by ensuring they are fully stocked with volunteer supplies.
  • Liaises with the public, staff, and volunteers and reports complaints and issues to the Volunteer Manager as needed.
  • Serve as a mentor to volunteers as they grow within the organization.
  • Collaborates to identify volunteers for specific MD SPCA needs under the guidance of Volunteer Manager.
  • Plans and implements formal and informal volunteer recognition activities to recognize the contribution of volunteers with Volunteer Manager.
  • Conducts ongoing evaluations of the programs and services delivered by volunteers and implements improvements as necessary.
  • Works with Volunteer Manager and to identify and meet short and long-term goals of the volunteer program.
  • Provides beginner and advanced training of volunteer roles to new and existing volunteers.
  • Coaches volunteers on dog and cat handling skills and mechanical skills.
  • Other duties as assigned.

Qualifications:

  • High school diploma or GED
  • Successful completion of 'Fear Free Shelters" course within 90 day probationary period.
  • Excellent people and communication skills, with ability to deal tactfully and effectively with volunteers, staff and the general public even in difficult situations.
  • Ability to talk in front of groups or individual volunteers for a prolonged period.
  • Experience and enthusiasm in working with diverse groups of volunteers and individual volunteers.
  • Comfort and ability to work with both cats and dogs of varying sizes and temperament.
  • Experience with using positive reinforcement techniques to do basic pet training preferred.
  • Ability to handle pets in a caring, respectful, and safe manner.
  • Comfort driving a van to events.
  • Ability to quickly learn and navigate multiple electronic platforms and databases. Preferred experience with Better Impact, Shelter Luv, Microsoft Office, Outlook and Teams.
  • Ability to adapt as unexpected situations arise and stay calm under pressure.
  • Strong problem-solving skills.
  • Commitment to and enthusiasm for the mission, programs, and services of the Maryland SPCA.

Physical Demands:

  • Frequent sitting, use of computer keyboard and telephone, up to 8 hours per day with some bending, reaching, stooping, and walking.
  • The Volunteer Coordinator will work hands on with dogs of varying sizes. They should be comfortable walking and handling dogs for at least half of each shift.
  • This role may require being able to lift and restrain dogs up to 50 lbs.
  • May assist animal care team with animal care in times of high capacity or limited staffing.

Working Conditions:

  • Work is performed in an animal shelter and in an office setting.
  • Work with any animal poses risks, including the risk of animal bites, scratches, or exposure to zoonotic diseases.
  • Noise level is usually moderate.
  • Odor level is typically low to moderate.
  • This position will be exposed to a wide range of weather conditions as some work is performed outside.

The Maryland SPCA is an equal opportunity employer and prohibits discrimination and harassment of any kind. We encourage all applicants with a passion for our mission to apply.

The MD SPCA strives to provide a safe work environment and encourage personal health. Therefore, it is a substance-free, drug-free workplace.

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