PBX Operator

Found in: Talent US C2 - 2 weeks ago

San Francisco, United States Sonesta Hotels Full time

Description

Duties & Functions:

·Place outside calls and answer the switchboard in accordance with agreed departmental standards

·Telephone guests in accordance with their wake-up call requests, to prescribe standards, and to inform security of the guest does not answer their call

·Manage and allocate guest requests

·Enter guest requests into guest tracking system, maintain guest profiles

·Input and keep updated guest messages within PMS

·Ensure that guest names are used wherever possible

·Ensure use of your own name wherever possible

·Correctly take and place service orders, ensuring that the order is repeated back to the guest as per the procedure

·Undertake and complete any special projects or related tasks as and when required by the Director of Front Desk/Front Office Manager

·Ensure guest satisfaction by performing such duties as attending to their requests and inquiries courteously and efficiently, and accepting changes or additions in work hours, which are necessary for the maintenance of uninterrupted service to hotel guests and patrons

·Undertake any reasonable request made by a member of management

·Complete the required handover with the incoming shift

·Keep updated and use all information/function boards accordingly

·Record all equipment faults and report to supervisor

·Ensure that all incoming faxes and /or messages are marked with the guest’s name and room number and are delivered to the room promptly

·Maintain and check telephone equipment daily, and report any necessary faults

·Handle all guest comments, questions, complaints, requests and inquiries promptly and courteously, taking the necessary action steps and ensuring thorough follow through

·Familiarize yourself with the guests needs and requirements in order to ensure an efficient and friendly service

·Create and maintain a personal and respectful rapport with regular guests

Specific Job Knowledge & Skills:

·High School Diploma or equivalent required

·One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel

·Enter and locate work related information using computers and/or point of sale systems

·Possess a gracious, friendly, and fun demeanor

·Ability to multitask, work in a fast paced environment and have a high level attention to detail

·Strong verbal and written communication skills in English

·Maintain positive and productive working relationships with other employees and departments

·Ability to work independently and to partner with others to promote an environment of teamwork

Physical Abilities:

·Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

·Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity

·Stand, sit, or walk for an extended period of time or for an entire work shift

·Reach overhead and below the knees, including bending, twisting, pulling, and stooping

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.

The employee will actively follow Sonesta policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.

Additional Job Information/Anticipated

Pay Range

Pay Range: $22.56 - $30.64 per hour. Pay rate outlined follows contract requirement.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. 

  • PBX Operator

    1 week ago

    San Antonio, United States University Health Full time

    POSITION SUMMARY/RESPONSIBILITIES Assists in operating a multiple position telephone switchboard. Handles emergency stat calls and uses desktop computer software to carry out notification of staff, to access inpatient census to assist callers, and to assist in clerical and other incidental activities. Performs telecommunication operations and related...

  • Communications Representative

    7 days ago

    San Diego, United States Rady Children's Hospital-San Diego Full time

    JOB SUMMARY: The Communications Representative is responsible for processing communication services between RCHSD, the public, physicians, staff & visitors using the telephone, pagers, and/or overhead paging. In addition, the representative manages pagers, engages in secure text messaging sessions with doctors and nurses regarding PHI information...

  • FRONT DESK AGENT

    Found in: Careerbuilder One Red US C2 - 12 hours ago

    San Diego, CA, USA, United States Omni Hotels & Resorts Full time

    To oversee and coordinate all night time front desk functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced. Responsibilities Preparation of daily reports and distribution as d Front Desk, Agent, PBX Operator, Hotel

  • General Clerk II

    1 week ago

    San Francisco, United States JP Logistics & Consulting LLC Full time

    Job DescriptionJob DescriptionSalary: 20.40Location / Place of Performance: San Francisco CAHours of Operation: 8:00AM – 5:00PM PST ( Part-time work, on call, as needed)Start Date: August 21, 2023Job Description: Selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive...

  • Receptionist I

    Found in: Talent US 2 C2 - 1 week ago

    San Antonio, United States Texas Department of Aging & Disability Services Full time

    Job Description: Are you ready to be professionally challenged? Are you looking to be part of a dynamic team of engaged and committed professionals? Then the Health and Specialty Care System (HSCS) may be just the place for you! The HSCS is comprised of nine psychiatric hospitals located throughout the state, and one youth residential psychiatric center...

  • Front Desk Agent

    7 days ago

    San Diego, United States Omni Hotels Full time

    Location: San Diego Hotel With miles of sandy beaches and a year-round average 70-degree temperature, there is no better place to live and work than sunny San Diego! Within this seaside paradise lies the newly renovated, four-star, Omni San Diego Hotel; a place dedicated to providing a superior experience for both associates and guests. Omni San Diegos...

  • Night Auditor HVSR

    Found in: beBee jobs US - 1 week ago

    San Jose, California, United States Hotel Valencia Santana Row Full time

    Job summary:The Night Auditor will be responsible for supervising night accounting and general hotel operations to ensure the maintenance of financial controls, compliance with standards and regulations, customer satisfaction, and protection of the guests, staff, and assets. This may include recommending and implementing procedural/safety changes. Able to...

  • Front Desk Agent

    Found in: Resume Library US A2 - 1 week ago

    San Diego, California, United States Omni Hotels & Resorts Full time

    Location: San Diego Hotel     With miles of sandy beaches and a year-round average 70-degree temperature, there is no better place to live and work than sunny San Diego! Within this seaside paradise lies the newly renovated, four-star, Omni San Diego Hotel; a place dedicated to providing a superior experience for both associates and guests.  Omni San...

  • FRONT DESK AGENT

    Found in: Careerbuilder One Red US C2 - 7 hours ago

    San Diego, CA 92140, USA, United States Omni Hotels Full time

    LocationSan Diego HotelWith miles of sandy beaches and a year-round average 70-degree temperature, there is no better place to live and work than sunny San Diego! Within this seaside paradise lies the newly renovated, four-star, Omni San Diego Hotel; a place dedicated to providing a superior experience for both associates and guests. Omni San Diego's...

  • Night Audit Supervisor

    7 days ago

    San Diego, United States Marriott International, Inc Full time

    **Job Number** 24072969 **Job Category** Rooms & Guest Services Operations **Location** San Diego Marriott Del Mar, 11966 El Camino Real, San Diego, California, United States VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Additional Information**:This hotel is owned and operated by an...

  • FRONT DESK AGENT

    Found in: Careerbuilder One Red US C2 - 12 hours ago

    San Diego, CA 92101, USA, United States Omni Hotels & resorts Full time

    San Diego Hotel  With miles of sandy beaches and a year-round average 70-degree temperature, there is no better place to live and work than sunny San Diego! Within this seaside paradise lies the newly renovated, four-star, Omni San Diego Hotel; a place dedicated to providing a superior experience for both associates and guests. Omni San Diego’s...

  • Front Office Manager

    Found in: Talent US C2 - 1 week ago

    San Diego, United States Remington Hotels Full time

    Job Description What you will be doing Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Ensure proper staffing levels of front office associates, including...

  • Amazing Entry Level IT Field Technician for San Antonio Area

    Found in: Talent US C2 - 1 week ago

    San Antonio, United States Visual Net Design Full time

    Techie firm www.vndx.com is looking for our next awesome tech for our managed IT support division! Our firm handles managed IT, Server Hosting and Software Development in the San Antonio, Texas area since 2002.What are the favorite words and knowledge of an Amazing Tech? Networks, SSD, Servers, "we got it", its easy!, everything is possible.If reading off...

  • Amazing Entry Level IT Field Technician for San Antonio Area

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    San Antonio, United States VND - vndx.com Full time

    Techie firm www.vndx.com is looking for our next awesome tech for our managed IT support division! Our firm handles managed IT, Server Hosting and Software Development in the San Antonio, Texas area since 2002.What are the favorite words and knowledge of an Amazing Tech? Networks, SSD, Servers, "we got it", its easy!, everything is possible.If reading off...

  • Amazing Entry Level IT Field Technician for San Antonio Area

    2 weeks ago

    San Antonio, United States Visual Net Design Full time

    Job DescriptionJob DescriptionTechie firm www.vndx.com is looking for our next awesome tech for our managed IT support division! Our firm handles managed IT, Server Hosting and Software Development in the San Antonio, Texas area since 2002.What are the favorite words and knowledge of an Amazing Tech? Networks, SSD, Servers, "we got it", its easy!, everything...

  • Amazing Entry Level IT Field Technician for San Antonio Area

    Found in: Resume Library US A2 - 1 week ago

    San Antonio, Texas, United States Visual Net Design Full time

    Techie firm is looking for our next awesome tech for our managed IT support division! Our firm handles managed IT, Server Hosting and Software Development in the San Antonio, Texas area since 2002. What are the favorite words and knowledge of an Amazing Tech? Networks, SSD, Servers, "we got it", its easy!, everything is possible. If reading off that...

  • IT Support Specialist

    2 days ago

    San Bernardino, United States Toyota of San Bernardino Full time

    In this position you would be directly assisting end users/employees with daily issues and concerns throughout our dealership’s multiple locations. Your main task would be supporting and maintaining employee assigned computer systems and peripherals, which includes installing, troubleshooting, repairing/upgrading hardware and equipment to ensure optimal...

  • IT Remote Support Specialist

    Found in: Jooble US O C2 - 10 hours ago

    San Bernardino, CA, United States Toyota of San Bernardino Full time

    Our dealership is hiring an experienced Mid-level IT Support Specialist to join our team! This is the perfect opportunity to take your automotive career to the next level. Apply today and find out all our dealership has to offer! In this position you would be directly assisting end users/employees with daily issues and concerns throughout our...

  • Apprentice Telecommunications Technician T200

    Found in: beBee S US - 4 days ago

    San Jose, United States PG&E Corporation Full time

    Requisition ID # 154542 Job Category: Maintenance / Construction / Operations Job Level: Individual ContributorBusiness Unit: Information TechnologyWork Type: OnsiteJob Location: San Jose   Department OverviewIT T200 Maintenance and Operations maintains and operates PG&E's telecommunications, infrastructure, service centers and substation...

  • Apprentice Telecommunications Technician T200

    Found in: beBee jobs US - 3 days ago

    San Jose, California, United States PG&E Corporation Full time

    Requisition ID # Job Category: Maintenance / Construction / Operations Job Level: Individual ContributorBusiness Unit: Information TechnologyWork Type: OnsiteJob Location: San Jose Department OverviewIT T200 Maintenance and Operations maintains and operates PG&E's telecommunications, infrastructure, service centers and substation facilities. We are a unified...