IT Remote Support Specialist

2 weeks ago

San Bernardino CA, United States Toyota of San Bernardino Full time

Our dealership is hiring an experienced Mid-level IT Support Specialist to join our team This is the perfect opportunity to take your automotive career to the next level. Apply today and find out all our dealership has to offer
In this position you would be directly assisting end users/employees with daily issues and concerns throughout our dealership’s multiple locations. Your main task would be supporting and maintaining employee assigned computer systems and peripherals, which includes installing, troubleshooting, repairing/upgrading hardware and equipment to ensure optimal performance. You would report directly to the IT Systems Manager.
Paid Vacation, Sick and Holidays
~ Health, Dental, Vision Insurance
~ Additional access to Term Life Insurance Policy
~ Short Term and Long-Term Disability
~ Health care, dependent care, and family reimbursement accounts
~ Monitor, open, update, escalate and close help desk tickets in a timely fashion.
Troubleshoot and resolve problems with PC workstations and related peripherals, printers, telephones and other office equipment.
Repair / replace / refurbish failed components of PC workstation computers such as hard drives, RAM modules, motherboards, network cards, etc..
Replace consumed components of printers / copiers such as toners, imaging units, transfer modules, fusers, rollers, waste bottles, etc..
Routinely monitor systems for potential issues and security risks.
Contacting 3rd party support vendors to address issues when applicable.
Create and maintain user accounts and assign security profiles for employee access to internal systems.
Train new users on hardware and software systems.
Assist employees over the phone, in person and via remote support sessions to resolve hardware and software issues.
Perform secure destruction of sensitive data based on official protocol / procedures.
Assist IT Manager to configure and deploy new PC workstations and related peripherals, printers, telephones and other office equipment.
Assist IT Manager to configure and deploy new or replacement network infrastructure devices when necessary.
Assist IT Manager to troubleshoot and resolve problems associated with network infrastructure and internal servers.
Assist IT Manager to perform regular software/firmware updates to infrastructure, phone systems, office equipment, PC workstations and related peripherals.
High school diploma or the equivalent, Bachelor Degree in related field
Minimum of 1 year of IT related experience
Working experience with Windows 10/11 Chrome and Chrome variant browsers, Firefox, Edge, Excel, Word, and other commonly used computer software.
Must be able to handle documents containing sensitive and / or confidential information.
Able to work closely with end users, and other IT staff .
Typical work schedule is 8:00am to 5:00pm pst, however must have flexibility to work occasional weekends and some nights for specialty projects.
Ability to pass pre-employment testing including background checks, MVR, drug test.
Bilingual (preferred but not necessary)
Completed IT Certifications are a plus.
Working experience with any of the following, a plus:
TCP/IP, Layer 3 networking configurations
Wireless networking standards and best practices
Windows AD Server configurations and security practices
GSuite and/or Microsoft Office 365
PBX / SIP / VoIP phone systems
IOS / MacOS operating systems, iPads, and iPhones
Android operating system, Android tabets, android phones
Firewall Configurations / Security Policies
Video Surveillance and Access Control Systems
Disk imaging systems for mass deployment / recovery of PC workstations
Yealink desk phones
Lexmark, Ricoh, Canon, and Brother office equipment

16-22 Hourly Wage

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