Front Desk Agent
3 weeks ago
Location:
San Diego Hotel
With miles of sandy beaches and a year-round average 70-degree temperature, there is no better place to live and work than sunny San Diego Within this seaside paradise lies the newly renovated, four-star, Omni San Diego Hotel; a place dedicated to providing a superior experience for both associates and guests.
Omni San Diegos associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni San Diego Hotels commitment to serve our associates and nurture their growth has led to the companys highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni San Diego Hotel may be your perfect match.
To oversee and coordinate all night time front desk functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced.
Responsibilities:- Preparation of daily reports and distribution as directed.
- Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
- Conduct back up procedures for Epitome and drop tape nightly.
- Handling Express checkouts ensuring their completion.
- Completion of third shift Night Audit checklist
- Balancing of daily postings and revenue.
- Ensure adequate communication the following morning to all necessary departments by communicating through Wrap-Up emails.
- Understanding of all front office standards and assist in solving deficiencies.
- Prepare In-house allowance and adjustment spreadsheets each day.
- Balancing of daily posting and revenue, and resolution of inaccuracies.
- To appropriately protect confidential guest information and guest room key access according to front office SOPs.
- To be thoroughly acquainted with PBX Operator duties.
- Be familiar with emergency procedures and Alarm System in the PBX department.
- Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
- To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, and execute to standard.
- Be familiar with all systems and equipments as related to the Front Office
- Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
- Be familiar with all hotel amenities
- To be familiar with all hotel facilities
- To be familiar with the inter-relationship between the different departments
- To be familiar with local attractions and businesses
- Aid guests in locating other areas of the hotel (walk them to destination if possible)
- Effectively operate computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, two-way radio
- Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.
- Deliver personalized, memorable guest experiences by utilizing the Power of One.
- Must be able to work the days evenings, weekends, and holidays.
- Prior guest service experience is required.
- Prior PMS Cashiering experience is required.
- Excellent customer service and problem solving skills are required.
- Ability to clearly communicate in English with guests and co-workers in person, via telephone, and in writing is required.
- Must have strong communication, computer and organizational skills.
- Must maintain a professional business appearance, attitude, and performance.
- Must be able to stand, walk or sit for an extended period or for an entire work shift.
- Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.
- Pay: $23.65/hour The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidates qualifications and/or experience.
-
Front Desk Agent
2 weeks ago
San Diego, United States Omni Hotels & Resorts Full timeTo oversee and coordinate all night time front desk functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced. Responsibilities Preparation of daily reports and distribution as d Front Desk, Agent, PBX Operator, Hotel
-
Front Desk Agent
4 weeks ago
San Diego, United States Royal Inn of La Jolla Full timeJob DescriptionJob DescriptionBenefits:401(k) matchingDental insuranceEmployee discountsHealth insurancePaid time offBenefits/PerksFlexible SchedulingCareer Advancement OpportunitiesCompetitive CompensationJob SummaryWe are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist...
-
Front Desk Agent
7 days ago
San Diego, United States Westgate Hotel Full timeReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, i Front Desk, Agent, Communications, Hotel
-
Front Desk Agent
1 week ago
San Diego, United States IHG Full time**Your web browser (Chrome 88) is out of date.** **Front Desk Agent** **Hotel Brand:** InterContinental Hotels **Location:** United States, California, San Diego **Hotel:** InterContinental - San Diego (SANHB) **Job number:** R188746 **Share:** ****Your day to day**** This position will check-in/check-out hotel guests in a timely and professional manner;...
-
Front Desk Agent
7 days ago
San Diego, United States JC Resorts, LLC Full timeRancho Bernardo Inn is a highly awarded destination resort, proudly part of JC Resorts -- a proven leader in the management and operation of golf and resort properties since 1971. We are uniquely tucked in to the Rancho Bernardo Community with an 18- Front Desk, Agent, Hotel
-
Front Desk Agent
6 days ago
San Diego, United States Lodging Dynamics Hospitality Group, LLC Full timeLocation: Hilton Garden Inn and Homewood Suites San Diego Bayside About Lodging Dynamics: Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Front Desk, Agent, Hospitality, Hotel
-
Front Desk Agent
2 weeks ago
San Antonio, United States Aimbridge Hospitality Full time$12.00/ HR - Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering Front Desk, Agent, Hospitality, Operations, Hotel, Reservations
-
Mokara | Front Desk Agent
2 weeks ago
SAN ANTONIO, United States Omni Hotels & Resorts Full timeFront Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a war Front Desk, Agent, Omni, Hotel
-
Front Desk Agent
2 weeks ago
San Antonio, United States Bluegreen Vacations - Bluegreen Corporation Full timeEilan Hotel & Spa, located in San Antonio, TX, is seeking a full-time or part-time Front Desk Associate. Apply today, hiring immediately! Compensation: Starting at $14 per hour Schedule: Full Time or Part Time Available; Evenings and Weekends Require Front Desk, Agent
-
Front Desk Agent>
3 weeks ago
San Francisco, United States Davidson Hospitality Group Full timeDavidson Hospitality Group - 8485 [Guest Service / Concierge] As a Front Desk Agent at Davidson Hospitality Group, you'll: Greet and welcome guests with a warm and friendly attitude; Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail; Provide information about hotel facilities, services, and local attractions;...
-
Front Desk Agent/Night Auditor
2 weeks ago
San Jose, United States Aimbridge Hospitality Full timeFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making Night Auditor, Front Desk, Agent, Auditor, Hospitality, Operations
-
Front Desk Agent
2 hours ago
San Diego, United States Ivy Leaf Educationa center LLC Full time**Job Overview**: Responsibilities: - Greet guests in a friendly and professional manner - Promptly answer and direct calls - Assist with check-ins and check-outs - Maintain a clean and organized front desk/ front office/ reception area - Handle guest inquiries and provide accurate information about our facility and services - Assist with event planning and...
-
Front Desk Agent
2 weeks ago
San Antonio, United States Marriott Hotels & Resorts Full timeResponds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquires regarding reservations, hotel information, directions, Front Desk, Agent, Reservations, Hotel
-
Front Desk Agent
7 days ago
San Jose, United States Marriott Hotels & Resorts Full timeCompensation: $19.00 per hour. Shashi Group, LLC is a hotel ownership, development, and management company with active properties in the San Francisco Bay Area and plans to further expand its geographic reach. At Shashi Group, were culture focused. Agent, Front Desk
-
Hotel Front Desk Agent
2 weeks ago
San Antonio, United States Aimbridge Hospitality Full timeWork at historical The Gunter Hotel and let your creative vibes take you to the next level. Established in 1909, this hotel has been the side of wonderful opportunities including the historical recording of blues artist Robert Johnson. Many other art Hotel, Front Desk, Agent, Hospitality, Operations, Reservations
-
Front Desk Agent
2 weeks ago
San Francisco, United States White Swan Inn & Petite Auberge Hotels Full timeJob descriptionWe are looking for a Guest Service Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work...
-
Hotel Front Desk Agent
3 weeks ago
San Antonio, United States SOUTH TEXAS LODGING CORP Full timeJob DescriptionJob DescriptionWe are seeking a Hotel Front Desk Agent to become a part of our team! You will accommodate guests, as well as identify areas of improvement to increase efficiency.Morning (6am-2pm) and Afternoon (2pm-10pm) shifts available.Responsibilities:Register and assign rooms to guestsConfirm phone and online reservationsRespond to guest...
-
Front Desk Agent
3 weeks ago
San Diego, United States Noble House Kona Kai Resort & Spa Full timeKona Kai San Diego Resort is a boutique urban resort located on Shelter Island. With 170 guestrooms, Kona Kai Resort is home to Vessel Restaurant Bar, Spa. Terre, a marina and a private club, all located just minutes from downtown San Diego. We are e Front Desk, Agent, Hospitality, Hotel
-
Hotel Front Desk Receptionist
4 days ago
San Diego, United States Mission Bay Inn San Diego Full timeDescription We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant...
-
Front Desk Agent Fosse Exp.
2 weeks ago
San Marcos, United States Platinum Companies, Inc. Full timeWelcome and acknowledge all guests in a professional manner in accordance with Company and Brand standards. Responsible for ensuring guest satisfaction and product quality standards are met via guest check in, check out, room reservations, changes an Front Desk, Agent, Reservations