Guest Services Agent

3 months ago


Frankfort, United States The Delegate Hotel Full time

Job Title: Guest Service Agent

Job Summary:

The Delegate Hotel is seeking a friendly and customer-focused Guest Service Agent to join our hospitality team. The Guest Service Agent is the first point of contact for the guests, providing exceptional service and ensuring a smooth check-in and check-out process. In addition to these duties, the Guest Services Agent will also be responsible for assisting guests with parking and providing directions to local attractions. The primary goal will be to create a welcoming and memorable experience for the guests by delivering personalized service and addressing their needs and inquiries.

Responsibilities:

  • Respond to guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
  • Maintain a thorough understanding of room types, rates, and hotel services to provide accurate information to guests.
  • Offer recommendations and assistance to guests regarding local attractions, restaurants, transportation, and other services.
  • Arrange transportation, tours, and reservations based on guest requests and preferences.
  • Handle guest requests for amenities, additional services, or special arrangements, ensuring prompt and accurate fulfillment.
  • Collaborate with housekeeping to prioritize room readiness and address guest requests for room service or maintenance.

Requirements:

  • High school diploma or equivalent.
  • Previous experience in a customer service or hospitality role is preferred.
  • Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
  • Strong problem-solving skills and the ability to handle guest inquiries and complaints professionally and efficiently.
  • Proficiency in using hotel management systems and software.
  • Detail-oriented with strong organizational skills to handle multiple tasks and prioritize effectively.
  • Flexibility to work varying shifts, including evenings, weekends, and holidays.

If you are a service-oriented individual with a passion for creating memorable guest experiences, we encourage you to take a few minutes an apply for the Guest Service Agent position. We look forward to speaking with you




  • Guest Services Agent

    2 weeks ago


    Frankfort, United States The Delegate Hotel Full time

    Job Title: Guest Service AgentJob Summary: The Delegate Hotel is seeking a friendly and customer-focused Guest Service Agent to join our hospitality team. The Guest Service Agent is the first point of contact for the guests, providing exceptional service and ensuring a smooth check-in and check-out process. In addition to these duties, the Guest Services...


  • Frankfort, Kentucky, United States The Delegate Hotel Full time

    Job Opportunity: Overnight Guest Service SpecialistWe are seeking a dedicated and service-oriented individual to fill the role of Overnight Guest Service Specialist at The Delegate Hotel. This position plays a key role in ensuring exceptional guest experiences during the overnight hours by providing efficient and attentive service and performing night...


  • Frankfort, Kentucky, United States The Delegate Hotel Full time

    Guest Service Coordinator - Night ShiftWe are seeking a Night Auditor to join our team at The Delegate Hotel, working closely with the front desk and housekeeping teams.About the Job:Provide exceptional service to guests arriving during the overnight hours.Process guest transactions accurately and efficiently, handling all necessary documentation.Assist...


  • Frankfort, Ohio, United States Shane Maier - State Farm Agent Full time

    Detailed Job DescriptionAs an Agent Team Member, you will receive a competitive salary plus commission/bonus, health stipend up to $500, paid time off, flexible hours, growth potential, and hiring bonus.You will be responsible for establishing customer relationships, developing leads, scheduling appointments, identifying customer needs, and marketing...


  • Frankfort, United States Nothing Bundt Cakes Full time

    At Nothing Bundt Cakes , we refer to our guest services representatives as Joy Creators A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. Youll...


  • Frankfort, United States Nothing Bundt Cakes Full time

    At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll...

  • Night Auditor

    2 weeks ago


    Frankfort, United States The Delegate Hotel Full time

    Job Title: Overnight Guest Service Agent - Night AuditorJob Summary: The Delegate Hotel is seeking to hire a dedicated and detail-oriented Hotel Overnight Guest Service Agent - Night Auditor to join our team. The Overnight Guest Service Agent - Night Auditor plays a key role in ensuring exceptional guest experiences during the overnight hours by providing...


  • Frankfort, United States InsideHigherEd Full time

    TITLE: Community Health and Wellness Area Agent NKY (Boone, Kenton, Campbell Counties)DEPARTMENT: Cooperative Extension ProgramREPORTS TO: Northern KY Area DirectorCLASSIFICATION: Staff-12 monthsEFFECTIVE DATE: TBDSTANDARD WORK HOURS: 37.5 hours per weekEMPLOYMENT STATUS: Full-Time EMPLOYMENT CLASSIFICATION: Exempt  JOB SUMMARY: The Community...


  • Frankfort, United States InsideHigherEd Full time

    TITLE: Urban Horticulture Area Agent NKY (Boone, Kenton, Campbell Counties) DEPARTMENT: Cooperative Extension ProgramREPORTS TO: Northern KY Area DirectorCLASSIFICATION: Staff-12 monthsEFFECTIVE DATE: TBDSTANDARD WORK HOURS: 37.5 hours per weekEMPLOYMENT STATUS: Full-Time EMPLOYMENT CLASSIFICATION: Exempt  JOB SUMMARY: The Area Extension Agent for...


  • Frankfort, Kentucky, United States The Delegate Hotel Full time

    Job DescriptionCypress & Oak, the restaurant at The Delegate Hotel is hiring for an Expo/Food Runner. As a front-of-house team member, you'll create memorable experiences for our guests.We're seeking a highly organized and communicative individual to verify orders, organize food tickets, and perform opening and closing responsibilities in a timely manner.The...


  • Frankfort, Kentucky, United States Jason Dunn - State Farm Agent Full time

    Job OverviewJason Dunn - State Farm Agent is seeking a highly motivated and competitive Producer to join our team. As an Insurance Account Position, you will play a crucial role in building long-lasting customer relationships by identifying their needs and marketing insurance products or services that maximize value.Estimated SalaryWe offer a competitive...


  • Frankfort, Michigan, United States SpartanNash Full time

    At SpartanNash, we're dedicated to delivering exceptional customer experiences. Our store teams are the face of our company, and we're looking for individuals who share our passion for providing top-notch service. As a Cashier, you'll play a vital role in ensuring our guests have an enjoyable shopping experience.Job SummaryThis role is responsible for...


  • Frankfort, Kentucky, United States RaceTrac Full time

    About the Job:We are seeking a skilled and enthusiastic individual to join our team as a Customer Service Representative at RaceTrac. In this role, you will be responsible for providing exceptional customer service, answering questions about our products and services, and resolving any issues that may arise.About the Role:Answer phone calls and respond to...


  • Frankfort, United States Big I Kentucky Full time

    The Customer Service Representative at Chenault & Hoge is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Responsibilities Provide...


  • Frankfort, United States Big I Kentucky Full time

    The Customer Service Representative at Chenault & Hoge is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Responsibilities Provide...


  • Frankfort, Kentucky, United States Zaxby's Full time

    Job OverviewZaxby's is a family-friendly restaurant that offers great food and service. As a Cashier, you will be the first point of contact for our guests and are directly responsible for delivering a great experience.


  • Frankfort, Kentucky, United States Healthcare Services Group Full time

    Company OverviewThe Healthcare Services Group is a leading provider of healthcare support services. Our mission is to deliver exceptional care and support to our clients while fostering a positive and inclusive work environment.About the RoleThis Housekeeping Professional role plays a vital part in maintaining a clean, safe, and welcoming environment for...


  • Frankfort, Kentucky, United States Stonebriar Auto Services LLC Full time

    Join Our Team:We're looking for a talented Experienced Automotive Technician Specialist to join our team at Stonebriar Auto Services LLC. As a key member of our team, you will be responsible for delivering exceptional service to our guests while maintaining high-quality standards.Key Responsibilities:Perform routine maintenance and repair services on...


  • Frankfort, United States WesBanco Full time

    This position works an alternate schedule Schedule is 4-day work week, 9am to 8pm, on Tuesday, Wednesday, Thursday and Friday including non-traditional holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and Veteran's Day) SUMMARY: The Customer Service Associate is a member of the WesBanco contact center. Responsible for responding to &...


  • Frankfort, United States Valvoline Instant Oil Change Full time

    Accelerate your potential Geared for the Driven Interested in a rewarding career with great pay, outstanding benefits and the opportunity to grow? Valvoline Instant Oil ChangeSM (VIOC), a division of ValvolineTM, is hiring Customer Service Advisors. Whether you're looking for a part-time job with flexible hours or a full-time career with unrivalled...