Senior Platform Engineer

4 weeks ago

Chandler, United States WELLS FARGO BANK Full time
About this role:

Wells Fargo is seeking a Senior Specialty Systems Operations Engineer to join our Commercial and Corporate & Investment Banking Technology (CCIBT) team. To be successful, you will need to be a focused, self-motivated technologist who prioritizes stability of the application and infrastructure above all else. This position will be directly supporting Wires applications and making Real Time Payments possible for our global customers.

In this role, you will:
  • Support a suite of applications across varying technologies enabling payment origination and processing.
  • Partner with cross-organizational teams to ensure end-to-end platform engineering capabilities are implemented, ensuring resilience, high performance, and high availability of the applications.
  • Responsible for production deployments, ensuring governance and controls and act as a gatekeeper for any changes to the production environment.
  • Provide cross-functional and cross-organizational coordination on root cause analysis for any production issues.
  • Drive recovery efforts during incident calls. Gather essential information for root cause analysis and stability improvement.
  • Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability.
  • Conduct change management and coordinate/implement solutions to prevent customer impact.
  • Inform leadership on ongoing issues through formal communications in alignment with ITIL best practices.
  • Learn new tools and concepts in platform engineering space to implement automation, building and testing CI/CD pipelines, Ansible, Prometheus, and Cloud engineering concepts etc.
  • Find automation opportunities to reduce/eliminate manual task involvement.
  • Lead or participate in managing all installed systems and infrastructure, moderately complex application upgrades and vulnerability remediation efforts, within the Systems Operations functional area
  • Lead team to meet moderately complex technical deliverables while leveraging solid understanding of technical process controls or standards
  • Act independently as a liaison for the line of business in support of daily inquiries, problem and incident management, project delivery, and escalations by following established guidebooks
  • Liaise with functional or operational managers to understand their current and future information needs and develop plans and schedules for integrating these needs into existing operations
  • Recommend solutions to resolve technical issues and achieve highest levels of systems and infrastructure availability by automating platform activities to lower human intervention time on related tasks
  • Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
  • Facilitate discussions on preventative action, root cause analysis and resolutions with service management
  • Collaborate and consult with peers, mid-level managers, vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability and reliability
  • Provide training and mentoring to lower experienced team members on guidebook changes and lead team to meet technical deliverables, while leveraging solid understanding of technical process controls or standards
  • Collaborate with development teams to update business continuity plans and provide input on development of new and existing support guidebooks
Required Qualifications:
  • 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • 4+ years of experience with Linux/Unix
  • 2+ years database support/knowledge with Mongo and/or SQL experience (Oracle SQL)
  • 2+ years app development or application support
Desired Qualifications:
  • Proficiency in utilizing Service Now for incident, problem, and change management (opening incidents, reviewing changes, documenting records)
  • Strong verbal, written, and interpersonal communication skills
  • Experience in payments and/or wires application technology (major/large banking technology experience) preferred
  • Kafka understanding/experience
  • Linux bash scripting ability is a plus
  • Ability to identify root-cause issues/improvement opportunities, and design approaches
  • Ability to help drive recovery efforts during incidents and help identify key players.
  • Quality communicator: Ability to communicate (written/oral) with teams and leadership to clearly explain issues and status updates in plain language.
  • Hands on experience finding/setting automation and conceptualizing the reduction of manual support
  • Experience in setting up review and ability to analyze complex technical challenges which require in-depth evaluation of problems and coordinating solutions with partners.
  • Document processes and alert response runbooks. Ensure technical knowledge is shared widely throughout the team.
Job Expectations:
  • This position is hybrid with a requirement to work in the office per company policies.
  • This position is not eligible for Visa sponsorship.
  • Open to work in flexible hours and scheduled on-call support.
Posting End Date:
24 Aug 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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