Registration Associate

JOB DESCRIPTION

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Work Shift

Day

Work Day(s)

Saturday

Shift Start Time

8:30 AM

Shift End Time

3:00 PM

Worker Sub-Type

PRN

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Communicates with patients, families, physicians, quality review, clinical staff, and insurance companies to obtain information and insurance verification to ensure quality patient care and payment of hospital accounts. Collaborates with Appeals department to overturn claims denials. Provides other registration, clerical, and billing support as required, e.g., scheduling, chart creation, and charge entry.

Experience

No minimum experience required

Preferred Qualifications

College degree 1 year of experience in registration Certified Patient Account Representative (CPAR) Knowledge and utilization of patient registration systems, insurance verification systems, and/or Medicaid portals

Education

High school diploma or equivalent

Certification Summary

No professional certifications required

Knowledge, Skills, and Abilities

Understanding of and familiarity with medical terminology Must be able to type 45 words per minute Basic knowledge of Microsoft Windows and Word Must be able to successfully pass the Basic Windows Skill Assessment at 80% or higher rating Strong verbal/written communication skills Demonstrated arithmetic and word mathematical problem-solving skills Proven ability to multitask and must be willing to work a flexible schedule Ability to travel as needed to support multiple locations or different departments Uphold highest level of customer service while covering any location

Job Responsibilities

Interviews patients and families to obtain complete and accurate demographic and financial information. Ensures all necessary questionnaires and forms are completed according to pre-determined requirements by government or regulatory agencies. Enters data into system for registration, billing, patient tracking, charge capture, and reconciliation in a fast, efficient way to minimize patient wait times. Confirms insurance coverage and obtains authorizations if applicable. Explains regulatory financial requirements to patient or responsible party and collects/posts deposits or deductible amounts as required (for outside clinics, could also include ensuring that referring physicians have obtained prior insurance authorization as needed and rescheduling appointments if necessary). Assists Appeals department to provide all related information to overturn claims denial. Serves as liaison between patient and department staff by informing patients and families of procedures and delays, answering questions, offering assistance, relaying messages, and other services that patients and families may require. Ensures wait time communication occurs by updating schedulers and patient information tools as appropriate. Initiates and executes daily medical record maintenance while maintaining patient confidentiality, including creation of patient charts, filing encounter-specific paperwork, maintaining correspondence via mailing/faxing with primary care provider and/or specialists as necessary. Provides release of medical information as required. Schedules patient appointments when needed, including referral from faxes, phones, or other instructions and contacts physician offices to resolve discrepancies. Coordinates all aspects of scheduling, including procedures, provider visits, and use of resources. May initiate and perform administrative duties to ensure efficient daily business operations, including participating in office/department opening and closing procedures, assisting with maintaining, ordering, and restocking front office supplies, and receiving and distributing mail. Participates in meetings and may serve on committees representing department, including multidisciplinary quality and service improvement teams. Prescreens doctor’s orders (scripts) received for new patient to ensure completeness/appropriateness of scheduled appointment (clinic setting). May prepare case review materials for court preparation for forensic interviewers and providers (clinic setting/Center for Safe and Healthy Children). Coordinates subpoena process between court system, Child Protection Center, and Legal department and facilitates billing process for expert testimony in court cases (clinic setting/Center for Safe and Healthy Children).

Primary Location Address

1575 Northeast Expy NE

Job Family

Patient Financial Services

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