Manager Access Services

7 months ago

Round Rock, United States Baylor Scott White Health Full time
JOB DESCRIPTION

JOB SUMMARY

The Manager of Access Services is accountable for ensuring the efficient operations and customer service quality for the Access Services unit within the department. This position serves as a resource to access and non-access staff with regard to revenue cycle operations.

ESSENTIAL FUNCTIONS OF THE ROLE

Manages the operations of a specified subset of Access Services; accountable for overseeing departmental operations, work-flows and ensuring adequate staffing at all times. Accountable for patient, guest and departmental satisfaction. Acts as a mentor and role model to staff by demonstrating the organization's mission, vision and values. Supervises, directly or indirectly, all employees assigned, and acts as a resource for assigned employees and other staff within and outside of the department. Addresses performance, productivity and behavioral related issues with staff, and provides action and results to the Director. Develops and implements performance standards appropriate for the subset of Access Services activities that address quality, productivity and customer service. Assures appropriate training and continuing education for all staff. Identifies areas of development for employees and works with employees to provide help in professional growth and succession planning. Performs account research to assist with system level initiatives or requests (, customer complaints, incorrect estimates, administrative write-offs.) Monitors financial performance of the department by ensuring financial conversations and attempts to collect are made and that budget targets are met or exceeded by monitoring overtime and flexing staff to department volumes. Reinforces, administers, and handles escalation requests for complex system and Revenue Cycle policies (, Cash Handling, Financial Assistance, Point of Service, Out of Netowrk, Limited Plan, Outpatient Valid Orders) Coordinates applicant interviews, hiring, disciplinary actions and performance reviews. Serves as a functional team member representing Access Services and Revenue Cycle Operations, and serves on designated committees, workgroups, and meetings as directed. Helps facility and Revenue Cycle leadership in the absence of the Director. Serves as a first point of contact in the event of a disaster, facility or revenue cycle emergency. Maintains current knowledge of industry standards affecting areas of responsibility including federal and state regulations, compliance, and complex payer requirements.

KEY SUCCESS FACTORS

Requires professional knowledge of general insurance terminology to include, but not limited to, governmental and commercial payers. Excellent written and verbal communication skills. Proven ability to problem-solve, perform critical thinking. Requires excellent listening and communication skills, and professional telephone etiquette. Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations. Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills. Requires personal accountability and ability to hold others accountable. Proficient typing and keyboarding skills. Excellent computer skills and proficiency in all Microsoft Office products (Excel, Word, PowerPoint). Works Autonomously and self-starter. Ability to maintain patient confidentiality in accordance with HIPPA guidelines.

BENEFITS

Our competitive benefits package includes the following

Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar-for-dollar match up to 5% Tuition Reimbursement PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification EXPERIENCE - 2 Years of Experience

  • Senior Manager of Patient Access Services

    4 weeks ago

    Round Rock, Texas, United States Baylor Scott White Health Full time

    Job SummaryThe Senior Manager of Patient Access Services is accountable for overseeing the efficient operations and customer service quality for the Patient Access Services unit within Baylor Scott White Health. This position serves as a resource to access and non-access staff with regard to revenue cycle operations.Key ResponsibilitiesManages the operations...

  • Fundraising and Outreach Specialist

    2 days ago

    Round Rock, Texas, United States SENIOR ACCESS Full time

    Business Development OpportunitySenior Access is seeking a highly skilled Business Developer to join our team. In this role, you will provide strategic counsel to our board, develop and coordinate fundraising, marketing, and outreach efforts to support organizational growth and sustainability.Key Responsibilities:* Develops and implements effective...

  • Phase 2 Access Services Rep 2

    2 months ago

    Round Rock, United States Baylor Scott & White Health Full time

    **BSW ROUND ROCK MEDICAL CENTER EXPANSION 2025** Join us in an extraordinary opportunity to be at the forefront of our hospital's expansion in Round Rock, Texas. As we gear up to open our doors on January 11, 2025, you'll play a pivotal role in shaping the future of healthcare in our community. Our expansion, spanning 165,000 square feet, will introduce a...

  • Vascular Access Nurse

    17 hours ago

    Little Rock, Arkansas, United States Peak Vascular Access LLC Full time

    About Peak Vascular Access LLCPeak Vascular Access LLC is a dynamic and innovative mobile nursing technology and services company. We pride ourselves on fostering a collaborative, growth-oriented environment that values creativity and dedication.Job Summary:We are seeking highly skilled and compassionate Registered Nurses (RNs) with expertise in vascular...

  • Automotive Assistant Manager

    7 months ago

    Round Rock, United States KwikKar Automotive Services Full time $60,000

    Busy Automotive Lube Facility seeking a responsible, sales driven, team leading, commission hungry individual.Assistant Manager would assist customers and technicians with efficient service checks, fluid services, filter exchange, and scheduled maintenance.Facility services cars, trucks, fleets, motorcycles, diesel or gas vehicles.Management is expected to...

  • Business Development Manager

    2 months ago

    Round Rock, United States Integrity Trade Services Full time

    Job DescriptionJob DescriptionBusiness Development Manager - $110k - $140k/annually DOE!This position is a direct hire opportunity!Integrity Trade Services is hiring a Business Development Manager for our electric motors and controls client to start immediately at $110k-$140k/annually. Receive comprehensive benefits through our client upon...

  • Food Service Worker

    5 months ago

    Round Rock, United States TX Citywide Professional Services Full time

    The Food Service Worker will assist the manager with food/meal preparation; maintain cash receipts and meal records. Assist manager in completing daily reports. Maintain high standards of quality in food production, sanitation, and kitchen safety practices. TX Citywide Professional Services is a nationwide employment firm. Due to Non-Disclosures with our...

  • Senior Operations Manager

    3 weeks ago

    Round Rock, United States SBM Management Services Full time

    Position at SBM Management MANAGER IN TRAINING POSITIONSBM's Manager in Training (MIT) program is designed to empower ambitious individuals, providing them with the tools and expertise required to excel in a permanent leadership role. As a Sr. Operat Operations Manager, Manager, Operations, Customer Service, Senior, Management, Manufacturing

  • Convention Services Senior Manager

    2 weeks ago

    Round Rock, United States Kalahari Resorts and Conventions Full time

    Description Kalahari Resorts Conventions delivers a beyond expectations waterpark resort and conference experience all under one roof. The authentically African inspired resort is home to America’s largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature...

  • Senior Convention Services Manager

    3 weeks ago

    Round Rock, United States Kalahari Resorts and Conventions Full time

    DescriptionKalahari Resorts Conventions delivers a beyond expectations waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America’s largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature...

  • Patient Access Representative

    2 weeks ago

    Round Rock, Texas, United States R1 RCM Full time

    R1 RCM Inc. is a leading provider of technology-driven solutions transforming the patient experience and financial performance of hospitals, health systems, and medical groups.Job OverviewIn this role, you will be part of a growing team that combines deep expertise with advanced technology to create meaningful work for patients around the world.About the...

  • Strategic Account Manager for Power Systems Solutions

    3 weeks ago

    Round Rock, Texas, United States Integrity Trade Services Full time

    Unlock Career Growth as a Business Development LeaderSalary: $120,000 - $160,000 AnnuallyAbout the RoleWe are seeking an experienced Business Development Manager to lead our sales efforts in the power management distribution space. This is a direct hire opportunity with a competitive salary and comprehensive benefits package.Key Responsibilities:Develop and...

  • Relationship Manager III, C&I

    3 weeks ago

    Round Rock, United States Independent Financial Services Full time

    This role has the opportunity to work hybrid. During the interview process, our Talent Acquisition Team will share additional details with you. The Relationship Manager is responsible for developing and managing commercial banking relationships to ma Relationship Manager, Relationship, Manager, Business Development, Management, Portfolio Manager, Business...

  • Financial Services Representative

    2 days ago

    Round Rock, Texas, United States Edward Jones Full time

    What We OfferWe are proud to offer a competitive compensation package that includes an estimated salary range of $21.24 - $24.83 per hour, with opportunities for merit-based increases as you progress in your career.As a Branch Office Administrator, you will play a critical role in building and maintaining strong relationships with our clients, working...

  • Therapy Services Provider

    1 week ago

    Little Rock, Arkansas, United States ACCESS Group Inc Full time

    About the JobThis is a full-time opportunity for a Speech Therapist to join our team at ACCESS Group Inc.The successful candidate will have experience working with children and adolescents and will be able to provide speech and language therapy services in a variety of settings.You will be responsible for conducting assessments, developing treatment plans,...

  • Operating Room Manager

    3 weeks ago

    Round Rock, Texas, United States USPI Full time

    USPI Williamson Surgery Center is seeking a motivated Operating Room Manager to lead surgical services and drive business results. With 4 OR rooms, we perform outpatient procedures in various specialties, including ENT, General, Gastroenterology, Gynecology, Ophthalmology, Orthopedic, Pain Management, Podiatry, Spinal, and Urology.About the RoleThis...

  • Medical Services Manager for Endoscopy Unit

    1 week ago

    Round Rock, Texas, United States St. David's HealthCare Full time

    Job OverviewWe are seeking a skilled Medical Services Manager to oversee the Endoscopy unit at St. David's HealthCare.About the RoleThis is a full-time position responsible for coordinating and supervising unit activities, reviewing schedules, and ensuring proper staffing levels.Key ResponsibilitiesCoordinate daily operations of the Endoscopy unitSupervise...

  • General Manager

    3 months ago

    Round Rock, United States Hyatt Place Austin Round Rock Full time

    Job Summary: The General Manager is a polished well-spoken and well-regarded ambassador who carries a strong vision for their hotel. He or she is charged with responsibility for all aspects of operations for their assigned property; providing support supervision and guidance to their management team and front line associates. He or she will ensure that...

  • Lead Department Manager

    3 weeks ago

    Round Rock, Texas, United States H-E-B Full time

    Job DescriptionWe are seeking a highly skilled Department Lead to join our team at H-E-B in Round Rock, Texas. As a key member of our store operations team, you will be responsible for leading and motivating a team of Partners to provide exceptional customer service and drive sales growth.Company OverviewH-E-B is a people-first company that values our...

  • Registered Nurse Case Manager

    2 weeks ago

    Round Rock, United States HCA Full time

    Description Introduction Are you looking for a place to deliver excellent care patients deserve? At St. Davids Round Rock Medical Center we support our colleagues in their positions. Join our Team as a Registered Nurse Case Manager and access programs to assist with every stage of your career. Benefits St. Davids Round Rock Medical Center, offers a total...