Senior Manager of Patient Access Services

1 week ago


Round Rock, Texas, United States Baylor Scott White Health Full time
Job Summary

The Senior Manager of Patient Access Services is accountable for overseeing the efficient operations and customer service quality for the Patient Access Services unit within Baylor Scott White Health. This position serves as a resource to access and non-access staff with regard to revenue cycle operations.

Key Responsibilities
  • Manages the operations of a specified subset of Patient Access Services, ensuring adequate staffing at all times and patient, guest, and departmental satisfaction.
  • Supervises, directly or indirectly, all employees assigned and acts as a resource for assigned employees and other staff within and outside of the department.
  • Develops and implements performance standards addressing quality, productivity, and customer service.
  • Assures appropriate training and continuing education for all staff.
  • Monitors financial performance of the department by ensuring financial conversations and attempts to collect are made and that budget targets are met or exceeded.
  • Serves as a functional team member representing Patient Access Services and Revenue Cycle Operations, and serves on designated committees, workgroups, and meetings as directed.
Requirements
  • Requires professional knowledge of general insurance terminology, excellent written and verbal communication skills, and proven ability to problem-solve and perform critical thinking.
  • Must be able to exhibit a high level of empathy, effectively communicate with patients and family members during traumatic events, and demonstrate exceptional customer service skills.
  • Proficient typing and keyboarding skills, excellent computer skills, and proficiency in all Microsoft Office products (Excel, Word, PowerPoint).
  • Works autonomously and self-starter.
Benefits

Baylor Scott White Health offers a competitive benefits package including:

  • Immediate eligibility for health and welfare benefits.
  • 401(k) savings plan with dollar-for-dollar match up to 5%.
  • Tuition Reimbursement.
  • PTO accrual beginning Day 1.
Estimated Salary

$80,000 - $110,000 per year based on location and experience.



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