![Chastleton Medical Group](https://media.trabajo.org/img/noimg.jpg)
Receptionist
1 month ago
Job summary
***Noprevious applications for this role will be accepted or looked at***
We are seeking to appoint a new Receptionist to join our team. ***We are looking for 30 hours.***The ideal candidate will be well motivated and enthusiastic and have excellent customer service, communication and problem-solving skills. Previous NHS reception experience would be an advantage as well as knowledge of the SystmOne clinical system.
Main duties of the job
Main duties of the job
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Dealing with patient queries, both face to face and over the telephone
b. Dealing with appointment requests, both face to face and over the telephone
c. Greeting and directing patients to booked appointments
d. Greeting and directing visitors to the surgery
e. Taking requests for prescription medication
f. Responding to the needs of clinicians during surgery
g. Registering new patients and temporary residents
h. Dealing with incoming tasks for internal and external sources
i. Inputting data into the patients healthcare records as necessary
j. Making referrals to, and liaising with, the Community Nursing Team
k. Handling non-NHS report requests, including collecting payments from patients for non-NHS services
l. Input and extract information from the Practice clinical system
About us
Overview of your organisation
An exciting opportunity has arisen to join our friendly, well-organised and supportive practice team. Chastleton is a long established, single site practice on the outskirts of Durham with parking. An easy commute from Durham, Newcastle and Gateshead.
We are a training practice for Durham VTS and participate in medical student teaching Skilled MDT including 4 partners, 5 salaried GPs, nurse practitioners, diabetes specialist nurse, pharmacist, pharmacy assistant, community nurse practitioners, nursing team, care coordinators and a social prescribing link worker. Paperless Systm1 practice Tier 2 visa sponsor Low turnover of staff in a well established, supportive and welcoming team. CQC rated Good in all areas Job description
Job responsibilities
To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team
Telephone Duties
Making appointments Taking requests for prescriptions Giving out results Advising on ambulance transport bookings Home visit requests Deal with general enquiries, messages from patients and complaints Contacting other providersReception Duties
Register new patients and temporary residents Greet and direct patients and visitors Making appointments Generating and handing out repeat prescriptions Record and send messages - internal and external Respond to the needs of the clinicians during surgery Collect payments from patients for non-NHS services Deal with general enquiries and complaints Scanning, filing and lab link requests Handling non-NHS report requests - including payment over the counter Deal with incoming tasks from internal and external sourcesPrescriptions
Dealing with requests for repeat prescriptions Raising prescriptions as per practice protocols Dealing with queries relating to repeat prescriptionsGeneral
Input and extract information from practice computer system Observe health & safety guideliens at all times General housekeeping ( keeping reception and waiting areas tidy) Any other reasonable duties as necessary Person Specification
Qualifications
Essential
Good standard of general education
Desirable
GCSE Mathematics grade C or above GCSE English grade C or above AMSPAR Receptionist certificate NVQII in Customer Care CLAIT Qualification
Behaviours
Essential
Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self motivated Flexibility Confidentiality
Experience
Essential
Experience of working with the general public Experience of reception work
Desirable
Experience of working within General Practice Knowledge of SystmOne clinical system
Skills
Essential
Excellent communication skills both written and oral IT skills Clear, polite telephone manner Time management and the ability to work to deadlines Problem solving skills Interpersonal skills-
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