HR Manager

6 months ago

Hagerstown, United States Amazon.com Services LLC Full time
Amazon’s mission to be Earth’s most customer-centric company would be impossible without our talented people. Their hard work and creative thinking ensure we deliver great customer experiences.
As we strive to be Earth's best employer, our global HR teams, known internally as People eXperience and Technology (PXT), grow the business through people by creating an inclusive culture focused on safety, engagement, technology and innovation.
Broaden your HR knowledge to elevate your performance and unleash your potential as you take your HR career in exciting new directions.

The HR Manager is part of the North American Fulfillment Center senior leadership team and collaborates with support teams (e.g. safety, finance, operations) to drive strategy, employee engagement and business results. You will own shaping and sustaining a positive team culture for all employees, including the HR team. You will have the autonomy to innovate and deploy HR strategies focused on safety, employee engagement, diversity equity and inclusion, talent management, employee relations, organizational effectiveness and workforce planning taking necessary partners along the way. You will lead a team of HR employees at various stages of their careers to leverage data, policy, process, communication and experience to drive excellence throughout the employee lifecycle and meet and exceed people and operational goals. You will understand and teach your team the importance of accurate and timely HR metrics as well as their inputs and impacts.

To thrive, you will need a flexible skill set, including the ability to connect to the bigger picture while diving deep into the details, collaborating across many teams, levels, and situations.

Key job responsibilities

- Lead your team to mitigate risks, leverage company tools appropriately, make high-judgment decisions and elevate the employee experience every day. Ensure practices comply with company policies, procedures and federal, state and provincial laws or regulations.

- Partner with Business Leader(s) and jointly own the decisions for all people related matters. Create a culture of engagement where employees feel safe, valued, supported and respected. Leverage your HR knowledge and experience to make recommendations and decisions.

- Coach and develop all levels of the HR team and operations partners. Establish talent management and development mechanisms, and hold teams accountable to equitably selecting, retaining, developing, and optimizing the performance and engagement of their teams. Act quickly when performance is not meeting expectations and effectively prioritize performance conversations.

- Stay up-to-date on employee sentiment. Routinely review employee sentiment data using company tools, reporting and feedback mechanisms to understand trends, inform decisions, and address opportunities negatively impacting culture. Hold leaders and teams accountable to delivering a positive employee experience and implement action plans to drive engagement.

- Champion, lead and follow-up on organizational and operational change. Engage with your team often, manage stakeholder relationships, remove barriers that impede adoption of change, and model positive change management behaviors.

A day in the life
A typical day on our team involves managing multiple priorities simultaneously - oriented on results, with excellent organizational and interpersonal skills. You will balance technical, high -judgment HR work with actively engaging our teams on the production floor, coaching our leaders and creating Earth’s best place to work. You will coach and support leaders through stakeholder management, talent management, organizational health, organizational strategy, and team development strategies. You will own and create sustainable HR strategies, setting the vision, direction and establishing routines for the HR team through coaching and development, monitoring service levels, and holding teams accountable to meet and exceed key people, operational, financial, and team goals.

About the team
Amazon’s Fulfillment Centers (FCs) within North American Customer Fulfillment (NACF) are fast-paced environments that utilize robotics, scanning machines, and computer systems that track and allow the delivery of millions of items (and smiles) to households daily.

NACF PXT is a talent cultivator where Amazonians gain a depth of experience and expertise nurtured to grow, flourish and thrive in other business lines across Amazon. Our HR Leaders provide strategic and tactical leadership direction, executing our people initiatives, providing internal customer support, and driving HR functional excellence and process improvement in locations with up to 6,000 associates. NACF's PXT teams are flexible, thoughtful, socially responsible, and are always planning for the future.

We are open to hiring candidates to work out of one of the following locations:

Hagerstown, MD, USA

BASIC QUALIFICATIONS

- Bachelor's degree
- 7+ years of human resources generalist experience, or a blend of HR and Operations

PREFERRED QUALIFICATIONS

- Master's Degree or MBA in HR Management

- Experience supporting hourly employee client groups with employee populations of 2.000+

- Experience in a call center, distribution center, or manufacturing environment

- Resume that shows steady progression in HR Management for the last 7-10+ years

- Demonstrated success in stre3tch assignments that are evidence of superior performance in previous roles

- Prior experience leading, coaching, and mentoring direct reports and leading large HR teams with talented HR professionals

- Prior experience supporting large hourly employee client groups (distribution, manufacturing, or call center environments)

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