Fine Jewelry Counter Manager

6 months ago

Elizabeth City, United States Belk Full time

As a Fine Jewelry Associate, you will drive store sales and metrics by outfitting each client with uniquely special jewelry pieces that symbolize intimate moments and create memories for years to come. Through excellent customer service and in-depth product knowledge you’ll develop customer relationships than span generations of family. Because of their interaction with you clients will know that when it comes to fine jewelry purchases, they can count on Belk every time. You’ll explore our selection of brand and products with the client, work to understand their needs while building the purchase. Most importantly, you will work closely on a team that cares for our customers in an environment where we thrive by winning together.

• Meet/exceed personal weekly, monthly, and annual sales goals

• Meet/exceed personal Elite Service Plan attachment rate goals

• Meet/exceed personal presale goals for specified presale events

• Meet/exceed personal repair sales dollar goals

• Meet/exceed Belk Rewards credit card solicitation goals

• Meet/exceed trunk show sales and appointment goals

• Meet/exceed Item Locator sales goals

• Develop clientele/customer base by asking each customer to complete a client profile card. Use customer cards to send thank you notes, notify customers of sales and special events and place telephone calls to drive Fine Jewelry sales and special events

• Assist customers in the selection of Fine Jewelry merchandise and offer complimentary items with each customer purchase

• Handle each customer transaction professionally, efficiently and accurately

• Complete minor repairs on Fine Jewelry to include removing watch links, changing watch batteries

• Maintain Fine Jewelry merchandising and visual standards, including departmental signing

• Maintain Fine Jewelry security standards to include keeping keys on or about person, showing only one piece of merchandise at a time, not leaving merchandise unattended and locking all showcases and safes behind you

• Complete diamond testing as required

• Check-in and replenish merchandise inside case lines. Pieces must be placed in same merchandise stories

• Prepare merchandise transfers and repairs to the RPC as scheduled

• Complete customer repair envelopes and follow-up with the Repair department to ensure customer estimates and repairs are completed in a timely manner

• Refer to Fine Jewelry Weekly Priorities and execute sale sets and operational tasks in a timely manner

• Follow all procedures for inventory counts, move to Clearance projects and re-ticketing

• Maintain Belk professional standards for dress attire and appearance

• Cooperate and collaborate with fellow associates, management and business partners

• Comply with all company policies and procedures, to include the Absenteeism and Tardiness policy

• Accept additional responsibilities and execute tasks as assigned by the Fine Jewelry Counter Manager, the Sales Team Manager and/or Store Management

• Must complete all required Fine Jewelry Training and pass quizzes with a minimum score of 8

Minimum Education & Experience:

• High School Diploma

• Strong interpersonal communication skills

• Fine Jewelry experience preferred/ retail or sales experience required

Physical Requirements:

• Ability to use keyboard, telephone, computer and other business related equipment

• Knowledge of diamonds: 4 C’s and the ability to discuss diamond product knowledge (features and benefits) during the sales presentation

• Physically stand during duration of shift

• Be able to bend and stoop as well as lift up to 30 lbs.

• Hand manipulation to complete watch and fine jewelry repairs

• Ability to distinguish between types of gemstones and gold/ sterling silver/ tungsten/ platinum.

• Must be able to work a flexible schedule including nights and weekends due to the needs of the Fine Jewelry Department

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