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Vendor Relationship Analyst

2 months ago

Boston, United States SimpliSafe Full time

What You’ll Do

SimpliSafe is seeking Vendor Relationship Managers who are passionate about our people, our products, our processes, our services, and most importantly, our customers. You'll be responsible for maintaining, growing, and fostering positive and effective relationships with our vendors/partners. In doing so, you will establish standards, improve efficiency and effectiveness, collect data to drive our strategy, and propose enhancements that will improve the quality of our offerings. The ideal candidate must be resilient, willing to take strategic risks, and have a keen eye for detail If you are a strong leader who sees challenges as opportunities to innovate and improve, enjoys building meaningful working relationships and driving program success - this is the career for you

Primary Responsibilities Include:

Develop, maintain, and foster strong relationships with vendors, suppliers, and internal partnersPropose contract amendments based on the need of the business Monitor and report vendor performance metrics with recommendations for improvementIdentify and escalate areas of improvement for vendor operationsWorks closely with vendor teams and internal team to improve operational effectiveness and efficiencyStreamline processes and develop standard operating proceduresEstablish program KPIs, OKRs, and develop and distribute reports based on business cadence needsPerform status MORs providing updates to targeted audienceCreate reporting, escalation, communication mechanisms for transparency and efficiency in operation Conduct monthly, quarterly, and annual reviews Evaluate vendor performance against competitors to ensure we are up to par or exceed industry standardsInfluence internal and external partners based on customer feedback and agent ability Monitor overall program performance / relationship to make quarterly program recommendationsHold vendors accountable for all contractual obligationsDeploy internal team for project work such as, but not limited to: content updates, training assistance, live support, escalations, technical expertise Work closely with manager to evaluate health and growth of the program 

What Values You’ll Share

Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.Aim High - Always challenging ourselves and others to raise the bar.No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.One Team - Taking a highly collaborative approach to achieving success.Lift As We Climb - Investing in developing others and helping others around us succeed.Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

Minimum Qualifications

Bachelor's degree in project management, business administration, or a related field (or equivalent experience).3+ years of experience in vendor management, preferably within the security industry.Proven ability to develop and execute project plans, including timelines, resource allocation, and budgets.Strong understanding of vendor data and ability to deploy strategyAbility to establish and maintain strong working relationships with vendors and suppliersExcellent communication, collaboration, and interpersonal skills.Ability to prioritize tasks, manage time effectively, and work independently.Strong stakeholder management skills with ability to manage expectations of each project/programAbility to escalate and identify risks by coming with prepared recommendations and solutionsStrong ability to identify data needs, organize data, and report trends / insights to all partiesExperience in Google Suite and/or Microsoft Office 

Preferred Qualifications

2+ years of experience with home security systems and or the broader security industryExperience using Sprinklr, Tableau, a customer interaction management tool, or similar platforms.Experience with project management software (e.g., Asana, Jira).Six Sigma/Lean Certification/KnowledgeProject Management Professional (PMP) certification or equivalent.