Aftermarket Parts Manager

3 weeks ago

Blaine, United States Viking Engineering and Development Full time

Summary/Objective

The right candidate for the Aftermarket Parts Manager position at Viking balances customer focus, with company core values and business goals. You must be a strong leader, with a business mindset, possess the ability to make solid decisions, and stand by them. Clear communication and timely execution of tasks is essential to meet our customers' expectations. As a working manager, you will assist in entering daily parts orders, develop parts kits, and work on continuous improvement of the department and your associates, as well as report on department KPI's and initiatives to the leadership team.


Primary Responsibilities

  • Manage the Aftermarket Parts Sales team
  • Manage PTO schedule
  • Train and develop associates
  • Annual performance review process
  • Manage and maintain a comprehensive training program for the Parts Team
  • Evaluate departmental training needs
  • Maintain an active training program
  • Lead Department level meetings
  • Weekly department meetings
  • Website / Parts Store Development
  • Monitor Parts Store sales
  • Lead Continuous Improvement process
  • Smart Data Parts Sales
  • Utilize data to generate additional parts sales
  • Execute parts business improvement plans
  • Lead parts stocking initiatives
  • Lead internal team in development of upgrade kits
  • Work with internal team on parts pricing initiatives

Additional Duties:

  • Generate parts quotes.
    • Process email requests for parts quotes.
    • Take phone calls from customers, to generate parts quotes.
    • Process parts requests that come in from the Web Store.
  • Process parts orders.
    • Upon receipt of Purchase Orders, initiate the Sales Order in accordance with standard procedures.
    • Monitor parts order status and communicate any changes to customers.
  • Research part numbers and information for customers.
  • Pull parts sales data for evaluation.
  • Monitor the need for changes in the stocking of parts.
  • Log customer comments in ERP system.
  • Work with the interdepartmental team to develop customer-facing solutions
  • Communicate recommendations for continuous improvement

Accountability

  1. Parts Team Management
  2. Parts Team Training
  3. Parts Business Profit and Loss

Required Skills and Experience

  • A Bachelor's Degree in Business (preferred), or commensurate experience with an understanding of Capital Machine Manufacturing.
  • Minimum of 5 years' experience in a customer service role
  • Cross-functional communication skills, both written and verbal
  • Self-motivated and with the ability to adapt to a fast-paced ever-changing environment
  • Traction experience/knowledge a plus
  • Functions well under pressure
  • Forward thinking, planning for the future
  • Be self-aware, flexible, and open-minded
  • Possess a rare combination of analytical thinking, hands-on problem solving, and a customer-service mindset

Preferred Software Experience

  • Microsoft Office Suite - Word, Excel, PowerPoint, and Outlook
  • ERP project and part systems
  • Solidworks

Supervisory Responsibilities

  • Aftermarket Parts Sales Team

Work Environment

This job operates mostly in an office environment, as well as on the production floor. Proper personal protective equipment is required when on the production floor.


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to stand; walk; use hands to manipulate, handle, or feel; and reach with hands and arms. The employee may occasionally lift up to 50 pounds.


Position Type/Expected Hours of Work/Location

This is a full-time exempt position. Schedule is standard business hours. The position is based in Viking's main office location.


Travel

This position will be expected to travel to trade shows and customer sites 1-2 times per year.

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