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Shift Leader

2 months ago

New York, United States Chick-fil-A Full time

Front of House Shift Leader Job Description 

As a Shift Leader at Chick-fil-A 918 8th Ave, you will be an integral part of our leadership team, responsible for ensuring the smooth and efficient operation of shifts while upholding Chick-fil-A's high standards of service and quality. Your primary focus will be on leading and supporting team members, maintaining operational excellence, and delivering an exceptional guest experience.

Vision

  • Embody our Vision & Values 
  • Share the score visually and celebrate the wins

People

  • Ensure we are holding the team to the highest standard
  • Communicate effectively with the Leadership Team, share ideas, and positively approach all situations.
  • Hold all Team Members accountable for all policy standards, such as timeliness, grooming, cell phones, uniforms, etc.
  • Constantly Train and develop Team Members in all areas and systems.
  • Provide both formal and informal feedback to the team on an ongoing basis
  • Ensure all communication and relationships are professional and effective.
  • Treat everyone with Honor, Dignity, and Respect 

Quality & Customer Experience 

  • Protect the customer experience by ensuring packaging, food presentation, and quality meet or exceed Chick-fil-A standards.
  • Maintain a Culture of Food Safety
  • Ensure the Checklist is being completed daily
  • Maintain a clean, safe, and organized environment
  • Execute training and roll-out of new products
  • Assess with current/upcoming systems 
  • Ensure the restaurant is always ready for visits such as NYC Health Department, Ecosure, Deloitte, and visitors 
  • Coaching the behaviors of all coaches and Team Members
  • Ensure the shift is running smoothly and in an ordinal fashion
  • Conduct regular table touch-ins with guests in the dining room  

Sales & Brand Growth

  • Ensure speed and quality of food to retain customers

Financial Return 

  • Keep your team motivated and engaged. Recognize and reward good performance to foster a positive work environment.
  • Maintain clear and open communication with all staff members, promoting a collaborative and efficient working environment.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.