Head Hostess/Maitre d'
3 weeks ago
POSITION
PURPOSE:
A Lead Receptionist is expected to assist the
Reception Manager in his or her absence and to represent the company in a
positive and hospitable way. A Lead Receptionist is a leader of the team, sets
the example for receptionists and takes initiative in confirming department
policies and procedures are carried out.
ESSENTIAL
FUNCTIONS AND BASIC DUTIES:
- Provide friendly, courteous and efficient service to
all guests with
making eye contact, smiling and maintaining proper posture. - Always do you best to
accommodate guests requests. Anticipate and service the guest’s
needs before requests are made. - Leads the
reception team with Reception Manager and in his/her absence. Sets a
positive and professional example for the reception team. - Control the flow of the dining room and
constantly communicate with other managers as to when tables are needed
back for the next reservations - Work as a member of the restaurant
team. Interacts with service crew
in a positive manner. Takes
initiative with leading the team to follow through on departmental
policies and procedures, as trained. - Interacts with people beyond giving and
receiving instructions, particularly in resolving Guest complaints. - Follow proper time and attendance and
uniform procedures.
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