Head Hostess/Maitre d'

3 weeks ago


Las Vegas, United States Nevada Full time

POSITION
PURPOSE:



A Lead Receptionist is expected to assist the
Reception Manager in his or her absence and to represent the company in a
positive and hospitable way. A Lead Receptionist is a leader of the team, sets
the example for receptionists and takes initiative in confirming department
policies and procedures are carried out.



ESSENTIAL
FUNCTIONS AND BASIC DUTIES:




  • Provide friendly, courteous and efficient service to
    all guests with
    making eye contact, smiling and maintaining proper posture.
  • Always do you best to
    accommodate guests requests. Anticipate and service the guest’s
    needs before requests are made.
  • Leads the
    reception team with Reception Manager and in his/her absence. Sets a
    positive and professional example for the reception team.
  • Control the flow of the dining room and
    constantly communicate with other managers as to when tables are needed
    back for the next reservations
  • Work as a member of the restaurant
    team.  Interacts with service crew
    in a positive manner.  Takes
    initiative with leading the team to follow through on departmental
    policies and procedures, as trained.
  • Interacts with people beyond giving and
    receiving instructions, particularly in resolving Guest complaints.
  • Follow proper time and attendance and
    uniform procedures.



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