SCADA Support Specialist

6 months ago

Staten Island, United States City of New York Full time

IMPORTANT NOTE: Only those currently serving as a permanent or probable permanent, Computer Specialist (software) will be considered.

The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high quality drinking water, managing wastewater and stormwater, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6, employees. DEP's water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the system’s 2, square mile watershed that extends miles north and west of the City.

The Bureau of Wastewater Treatment (BWT) is responsible for the operation and maintenance of all facilities related to the treatment of sewage within the five boroughs of the City. This includes 14 wastewater treatment plants, sludge dewatering facilities, collections facilities (pumping stations, combined sewer overflow retention facilities, regulators, tide gates, etc.), wastewater laboratories and harbor vessels.

Under the supervision of the Section Chief, the selected candidate will serve as a SCADA Support Specialist for the specified BWT wastewater Treatment facilities. The SCADA Support specialist will be the subject matter expert (SME) on the facilities’ SCADA system and associated components such as network, security, backup, and data management.

Job Functions:
- Oversee and provide day-to-day maintenance and support of all components related to the facilities’ OT environment.
- Responsible for the configuration, installation, support and maintenance for all monitoring and control equipment including, electronic sensing devices, Remote Terminal Units (RTUs), Programmable Logic Controllers (PLCs), Human Machine Interfaces (HMI), data communications equipment and services, computer hardware, and other telemetry devices.
- Work with third party vendors/contractors to assures proper installation, reliability, accuracy, and maintenance of all computer hardware and supporting control systems associated with Supervisory Control and Data Acquisition (SCADA) system.
- Work with field technicians and I.T. divisions to support operation and upgrades of the telemetry equipment and communications infrastructure.
- Coordinate with operating and maintenance personnel to provide for proper calibration, repair and maintenance of sensors, instruments, and telemetry equipment.
- Maintain the facility’s network devices, data backup, anti-virus, patch management, and PLC backup systems. Troubleshoot and resolve computer system issues (HW/SW).
- Maintain documentation of SCADA systems and processes
- Apply and maintain local security and cyber-security protocols and standards establish by the I.T. management group.
- Travel to and support SCADA systems at other facilities as required.

Key Responsibilities:
-Provide technical support for SCADA systems, including troubleshooting and problem resolution
-Assist with the design, implementation, and maintenance of SCADA systems
-Configure and test SCADA software and hardware to ensure proper functioning
-Collaborate with cross-functional teams to identify and resolve issues with SCADA systems


Minimum Qualifications

A baccalaureate degree from an accredited college, including or supplemented by twenty-four semester credits in computer science or a related computer field and two years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
A four-year high school diploma or its educational equivalent and six years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
A satisfactory combination of education and experience that is equivalent to or above. College education may be substituted for up to two years of the required experience in above on the basis that sixty semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in or above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification
requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.


55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at class="jobad-residencyRequirement"> Residency RequirementNew York City Residency is not required for this position

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