Off-Site Airline Check-in Agent

2 months ago


San Antonio, United States Bags Full time

Overview

Bags, a SP+ Company, is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

Work from a busy off-site location, close to the airport and assist passengers by checking their luggage and issuing boarding passes.

This is a physically demanding job, requires on-the-job security training and the ability to receive all applicable airport badges.

You will...

The Off-Site Airline Check-in Agent's responsibilities include: handling and securing luggage according to the Transportation Security Administrations’ (TSA) standards. Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights from an off-site location near the airport. RAC Agents will also provide general information to passengers about locations/directions and flight information; RAC Agents are expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services. RAC Agents are familiar with the Safety, Security & Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers’ partners. They are required to maintain a positive and friendly attitude in a fast paced, high volume active guest service environment.

Immediately and warmly greet Guests as they approach the desk. Assist guest with check-in of luggage to appropriate airlines. Verify the guest flight itinerary and  number of bags being checked. Input guest information for those who have not previously enrolled in the process. Process the check in of the guests’ bags to include charging guests credit card for bags as per airline requirements. Weigh guests’ bags to verify appropriate weight of bags and charge for overweight bags. Appropriately tag guest luggage with destination tags.  Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk. Immediately upon accepting luggage and completion of processing guest, secure luggage; place bingo on sheet associated with the cage.  Before securing cage, verify bingo sheet to luggage in cage, if matches, secure cage using appropriate seal. Safely takes secured cage to ASIG truck for departure and bring empty cages to RAC area. Must possess excellent verbal and written communication skills.  Maintain a positive, friendly and professional manner at all times Organize and stock the RAC desk. Uphold clients guest service guidelines and values.  Need to be able to manage payments (credit card) received from guests  At end of shift ensures that all excessive cages are removed by ASIG. Answer telephones and guest questions.  The ability to manage simple addition.

You have...

Required Qualifications

Ability to work in the early morning rotation At least 6 months experience in a face-to-face guest service position preferred Data Entry and/or computer experience preferred Ability to communicate clearly with guests and clients Ability to work in outside weather conditions required Knowledge of the airline or travel industry preferred Must be eligible to work in the United States.  Must successfully pass the pre-employment criminal background screening. Must pass pre-employment Drug Testing process.

Physical Requirements / Work Environment

Follow company appearance guidelines Ability to lift up to 70 lbs.  Must be able to push luggage cages both empty (approximately 100 lbs) and full.  Weather: Outdoors 100% of the time including all temperatures and types of weather (rain / humid / allergy related issues / etc). Noise: Continued vehicle noise including vehicle horns, multiple conversations and large group noise. Standing: 100%. Must be able to stand for up to eight (8) hours at a time. Will consistently and regularly (up to 100%) be required to lift, carrying, reach, push, and pull up to 75 lbs. Will occasionally (11-33%) be required to bend, squat, and kneel. Walking: 50%

Appearance Guidelines

Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards. 

With the exception of a fully-grown mustache, beard, or goatee all men must be clean shaven.  No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management. Clean & well-maintained approved uniforms must be worn on shift Additional requirements as specified by management

While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.

________________________________________

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.



  • San Antonio, Texas, United States Bags Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Off-Site Airline Check-in Agent to join our team at Bags. As a key member of our airport operations team, you will be responsible for providing exceptional customer service to airline passengers, handling and securing luggage, and ensuring a smooth check-in process.Key ResponsibilitiesProvide...


  • San Antonio, Texas, United States Bags Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Baggage Handler to join our team at Bags, a SP+ Company. As a Baggage Handler, you will play a critical role in ensuring the smooth and efficient transfer of luggage for our airline partners.Key ResponsibilitiesTransfer checked luggage in and out of cargo vans/trucksVerify that luggage is...


  • San Francisco, United States Pacific Aviation Full time

    Hourly Pay $22.90 - $24.90 per hourBilingual PreferredAre you craving a career that's as dynamic and diverse as you are?Join the High-Flying World of International Airline Customer Service!Whether you're rejoining the workforce, working towards a degree, or just looking to earn some extra cash, this could be your runway to success! If you find joy in...

  • Airport Ramp Agent

    5 months ago


    San Jose, United States GAT Airline Ground Support Part time

    Job Summary:Ramp agents are responsible for loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, de-icing planes and performing other airplane servicing duties. Ramp agents have fast-paced careers and should be comfortable working in any weather, including rain, snow, and heat. The ideal candidate is...


  • San Jose, California, United States GAT Airline Ground Support Full time

    Job Summary:GAT Airline Ground Support is seeking a skilled Airport Ground Support Agent to join our team. As a Ramp Agent, you will play a critical role in ensuring the safe and efficient movement of aircraft, baggage, and cargo.Key Responsibilities:Loading and Unloading: Safely lift, load, and unload baggage, mail, and cargo from aircraft to airport...


  • San Antonio, Texas, United States ABM Full time

    Job SummaryABM is seeking a skilled and customer-focused Airline Passenger Assistant to join our team. As a Wheelchair Agent, you will be responsible for providing exceptional passenger service to individuals who require wheelchair assistance.Key ResponsibilitiesTransport passengers in wheelchairs safely and efficientlyProvide positive interpersonal...


  • San Antonio, United States ABM Full time $10

    Pay: $10.10 an hour plus TIP!The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. Shift: Full-Time – Holidays and weekends are a requirement.The Airline Passenger Assistant, also known as the Wheelchair...


  • San Francisco, United States GAT Airline Ground Support Full time

    Airport Customer Service Agent San Francisco, CA 94128, USA Req #1392 Tuesday, July 16, 2024 Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints....


  • San Jose, United States GAT Airline Ground Support Part time

    Responsibilities:Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.Must be able to announce both incoming and outbound flights.Handle credit cards, and personal check transactions with accuracy properly account for all collections, and conduct the appropriate airline close-out procedures.Accept...


  • San Antonio, Texas, United States ABM Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as an Airline Passenger Assistant. In this role, you will be responsible for providing exceptional service to passengers who require wheelchair assistance.Key ResponsibilitiesTransport passengers in wheelchairs from their retrieval point to their desired...


  • San Francisco, California, United States Hallmark Aviation Services Full time

    Job Title: Airline Baggage Service Agent in SFO AirportWe are seeking a highly skilled and detail-oriented Airline Baggage Service Agent to join our team at SFO Airport. As a key member of our ground handling team, you will be responsible for ensuring the smooth and efficient handling of baggage for our airline partners.Key Responsibilities:Develop a...


  • San Francisco, United States SFO Full time

    Overview: Click here to Apply or email your resume directly to recruitment@pacificaviation.com to be considered for a screening session. Hourly Pay $22.90 - $24.90 per hour Part-time and Full-Time Shifts Available! Bilingual Preferred see below for preferred languages Are you craving a career thats as dynamic and diverse as you are? Join the High-Flying...


  • San Jose, California, United States GAT Airline Ground Support Full time

    Job Title: Airport Customer Service AgentGAT Airline Ground Support is seeking a highly skilled and customer-focused Airport Customer Service Agent to join our team.Key Responsibilities:Customer Service: Provide exceptional customer service to all passengers, responding to their inquiries and resolving issues in a prompt, friendly, and courteous...

  • Security Agent

    2 weeks ago


    San Antonio, Texas, United States ACTS-Aviation Security Inc Full time

    Job Title: Security AgentJoin a leading provider of security solutions to the US aviation market.Job Summary:ACTS-Aviation Security Inc. is seeking a Security Agent to join our team at San Antonio International Airport in San Antonio, TX. As a Security Agent, you will be responsible for ensuring the safety and security of passengers, aircraft, and airport...


  • San Jose, California, United States GAT Airline Ground Support Full time

    Job SummaryAs a customer service agent at GAT Airline Ground Support, you will be the first point of contact for passengers at the airport. This role involves providing exceptional customer service, handling customer complaints, and ensuring a smooth passenger experience.Key Responsibilities:Provide prompt, friendly, and courteous service to customers over...


  • San Francisco, California, United States Hallmark Aviation Services Full time

    Join Hallmark Aviation Services, a leading provider of above-the-wing ground handling services, in building a diverse team of highly motivated individuals to deliver exceptional service to international airlines at SFO. Our dynamic workplace offers excellent advancement opportunities, paid training, and a range of benefits, including medical, dental, and...


  • San Jose, California, United States GAT Airline Ground Support Full time

    Job SummaryAs a customer service agent at GAT Airline Ground Support, you will be the first point of contact for passengers at the airport. This role involves providing exceptional customer service, handling customer complaints, and ensuring a smooth passenger experience.Key Responsibilities:Provide prompt, friendly, and courteous service to customers over...


  • San Diego, California, United States GAT Airline Ground Support Full time

    Job SummaryAs a customer service agent at GAT Airline Ground Support, you will be the first point of contact for passengers, providing a positive and professional experience. This role involves checking in and ticketing passengers, escorting them to and from aircraft, and resolving customer complaints in a timely and courteous manner.Key...


  • San Diego, United States Alaska Airlines Full time

    Alaska Airlines - JobID: FEB529A9A1F3496EB2809BA90846EAD8 [Customer Service Representative] As a Customer Service Agent at Alaska Airlines, you'll: Respond to guest inquiries and perform various tasks in ticketing, check-in, and boarding areas; Sell tickets and ensure cabin accommodations; Evaluate and prepare flights by arranging seat assignments and load,...


  • San Diego, California, United States GAT Airline Ground Support Full time

    Job SummaryAs a customer service agent at GAT Airline Ground Support, you will be the first point of contact for passengers at the airport. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.Key Responsibilities:Greet and assist customers in a prompt, friendly, and courteous manner over...