Airline Customer Service Agent

5 months ago

San Francisco, United States Pacific Aviation Full time
Hourly Pay $22.90 - $24.90 per hour

Bilingual Preferred

Are you craving a career that's as dynamic and diverse as you are?

Join the High-Flying World of International Airline Customer Service

Whether you're rejoining the workforce, working towards a degree, or just looking to earn some extra cash, this could be your runway to success

If you find joy in serving others and thrive in the fast-paced, international atmosphere of the airport, we have the perfect opportunity for you. As an Airline Customer Service Agent, you'll enjoy:

  • Variety: You'll be part of a well-oiled team that manages the whole passenger experience, from ticketing to boarding. The clock is always ticking, and every departure is celebrated like a win
  • Flexibility: We value work/life harmony. All of our part-time employees work a minimum of four days per week and one 4-5 hour shift per day. Looking for more? There's always the opportunity to pick up extra shifts.
  • Impressive Benefits: Although you'll be part-time, our benefits are full-time impressive. From fully paid medical health insurance for you and your dependents to a 401(k) with a company match, we've got you covered.
  • Career Growth: We're all about nurturing talent. From this role, you can gather additional technical skills and quickly advance to a leadership position.
  • Our Unbeatable Culture: We boast a vibrant company culture that is built on respect, trust, diversity, honesty, and transparency. From regular potlucks and happy hours to our customizable employee appreciation program, we know how to celebrate our team's exceptional contributions.
Come start the adventure in a part-time service role located at San Francisco International Airport. Pay starts at $22.65 per hour. We provide a discounted BART Clipper card or employee parking permit, uniforms, and paid training to support your success.

For over 25 years, Pacific Aviation has been the trusty sidekick to the world's finest airlines, providing top-notch ground handling services across a dozen airports nationwide. Our secret to success? Our standout team. So, if you're ready to embark on an exciting journey with us, apply today

The Job

You will join the team working out of San Francisco International Airport and be trained to support one of our airline clients (we work with several international airlines). You'll start with one airline but will have the opportunity to train with others in time. International flights typically use wide-body airplanes that hold 200-300 passengers who will need assistance from the time they check in until they board (on departures) and from aircraft exit to baggage pick-up (on arrivals). Pacific Aviation is responsible for ground handling - all the services performed for an airline and its passengers while the airplane is on the ground. We specialize in passenger services, so our agents may be working in any role that interacts with passengers in the terminal.

Your Skills

You are the ideal candidate if you:
  • Spread positivity: Like a trusty co-pilot, your upbeat attitude is infectious.
  • Enjoy Variety: You relish the chance to interact with a kaleidoscope of people from different walks of life.
To qualify for the Airline Customer Service Agent opportunity, you will have:
  • Strong communication skills - verbal, written and active listening; fluency in English; a second language is an advantage
  • Customer service experience is preferred but not required
  • Computer literacy with fast and accurate data entry skills; attention to detail
  • Calmness; ability to find solutions, even when busy and/or under stress
  • Flexibility to work a variety of shifts (early morning, afternoon, evening, and/or night) including weekends and holidays
  • The stamina to stand for extended periods
To meet the basic qualification for this role, you must be authorized to work in the U.S. for any employer. You must also pass a background check and drug test.

EOE/AA/M/F/Vets/Disabled

Requirements

Bilingual Preferred, Any of the following
  • English/Tagalog
  • English/Mandarin
  • English/Cantonese
  • English/Vietnamese
  • English/Thai
  • English/Indonesian
  • English/Hindi, Gujarati
  • English/Japanese
Applicants must be:
  • Available to work a minimum of 4 days , per week (including weekends and holidays)
  • Fluent in English and Preferred Language
  • Computer literate
  • Legally authorized to work in the United States of America (USA)

Benefits

Medical , Dental, Vision benefits

401k

Paid Time Off

Uniform

Parking discount

Paid Training

Referral Bonus

Cell phone plan reimbursement

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