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Clinical Service Representative
2 months ago
Role: Clinical Service Representative
Contract Duration: 3 Months & possible extension
Guaranteed hours: 40
Schedule: no holidays, no weekends
Location: ST. LOUIS, MO
Certifications requirement: BLS
Education requirements: Completed High School (Diploma or GED)
COVID card requirement: Yes
Role brief:
- HIPPA & medical terminology training will be given during onboarding on-site.
- 3+ years of customer service experience is preferred.
- 2+ years of cash handling and medical office experience preferred.
- The position is responsible for providing clinical office support which includes greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, and collecting co-payments.
- Greets patients, assisting with form completion; verifies the accuracy of patient's insurance and demographic information; provides HIPAA forms, arbitration forms, and consent-to-treat forms.
- Collects co-pays for services; verifies and balances receipts and payments.
- Review schedule for new patients, updating when necessary.
- Calls patients with appointment time reminders, obtaining insurance information and referral forms.
- Prepares, distributes, and collects fee tickets; reviews fee tickets for completeness; reconciles fee tickets with daily schedule.
- Schedules return patient appointments and patient testing; validates patient parking.
- May prepare patients' charts for daily appointments.
- Assists patients with insurance questions regarding the billing process.
- Assists staff with sending out reminder cards and other related scheduling duties.
Required skills:
- BLS is required if converting. EPIC experience HUGE plus.
- Demonstrated human relations and effective communication skills.
- 2 years of medical office experience.
- Working knowledge of insurance, medical terminology, and computer skills.
- Office Experience
- Payments
- Scheduling
- HIPAA
- Office Medical Support
Languages: English(read/write/speak)