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Clinical Service Representative

2 months ago

Kirkwood, United States NavitsPartners Full time

Role: Clinical Service Representative
Contract Duration: 3 Months & possible extension
Guaranteed hours: 40
Schedule: no holidays, no weekends
Location: ST. LOUIS, MO
Certifications requirement: BLS

Education requirements: Completed High School (Diploma or GED)

COVID card requirement: Yes

Role brief:

  • HIPPA & medical terminology training will be given during onboarding on-site.
  • 3+ years of customer service experience is preferred.
  • 2+ years of cash handling and medical office experience preferred.
  • The position is responsible for providing clinical office support which includes greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, and collecting co-payments.
  • Greets patients, assisting with form completion; verifies the accuracy of patient's insurance and demographic information; provides HIPAA forms, arbitration forms, and consent-to-treat forms.
  • Collects co-pays for services; verifies and balances receipts and payments.
  • Review schedule for new patients, updating when necessary.
  • Calls patients with appointment time reminders, obtaining insurance information and referral forms.
  • Prepares, distributes, and collects fee tickets; reviews fee tickets for completeness; reconciles fee tickets with daily schedule.
  • Schedules return patient appointments and patient testing; validates patient parking.
  • May prepare patients' charts for daily appointments.
  • Assists patients with insurance questions regarding the billing process.
  • Assists staff with sending out reminder cards and other related scheduling duties.

Required skills:

  • BLS is required if converting.  EPIC experience HUGE plus.
  • Demonstrated human relations and effective communication skills.
  • 2 years of medical office experience.
  • Working knowledge of insurance, medical terminology, and computer skills.
  • Office Experience
  • Payments
  • Scheduling
  • HIPAA
  • Office Medical Support

Languages: English(read/write/speak)