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Senior Manager Digital Product– Web Governance Change Management
4 months ago
You Lead the Way. Weve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join #TeamAmex and lets lead the way together.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether youre finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
We are focused on providing the best customer experience everyday through a differentiated set of products and services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital and connected world.
Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization. EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.
Enterprise Data Sharing Solutions (EDSS) is part of the Enterprise Data Governance, Digital & Data Platforms (EDGP) organization, which sits within Enterprise Digital and Data Solutions (EDDS).EDSS improves Amex data privacy & data sharing through the implementation of modern data sharing capabilities and strategies that enable faster speed to market while enhancing safe sharing connections.To support the roll-out of our evolving digital capabilities, we are embarking on an exciting and transformational journey to define and govern our Web ecosystem at American Express.
The Senior Manager, Product Management Web Governance will be part of the team tasked with delivering a product suite and program that aims to catalogue and monitor our Web ecosystem as well as supporting the efficient and consistent roll-out of key growth and compliance features across our sites.Partnered significantly with our Technologies colleagues, this role will support enterprise change management from roll out and adoption of web standards, tools, processes and remediation efforts, and will partner with lines of business, experience owners, second line, and others to coordinate delivery of end-to-end solutions and process enhancements.
Primary Responsibilities:
Define strategy and oversee all socialization and change management activities for the Web Governance team. This is in relation to any web standard review or feedback sessions, web standard/process/tools roll out, training sessions, andcoordination for any remediation activities with teams or business units in relation to enforcing web standards. Coordinate across the Web Governance Product, Digital Tracking Product, Program Management team, Engineering and Global Privacy teams to successfully deliver Web Governance initiativesincluding new product solutioning and alignment of capabilities and operational processes. Oversee close partnership of key web stakeholders and forming a community of practice to push our roadmap of web ecosystem monitoring and remediation activities As the first use case for consistent functionality, coordinate with the Digital Tracking Platform team to ensure aligned roadmap and support of their in-flight remediation program. Coordination and socialization of risk and feasibility-based use case prioritization with BU partners and Internal Audit. Closely partner with site and experience owners to bring them along the web governance journey, including foundational need of reviewing and validating URLs in the enterprise Build strong relationships with key stakeholders across multiple lines of business.Qualification Requirements:
5+ years of demonstrated excellence in leading large programs and initiatives across the enterprise, with some elements of change management. Generally, tool savvy orflexibility in picking up new tooling skills. Highly organized and self-motivated individual who can combine problem-resolution, insights-driven prioritization, and ability to influence to achieve critical business goals. Rigorous attention to detail, with demonstratedproficiency in creating transparent, well-communicated, and scalable processes, while leading the implementation of those processes across a matrixed environment. Confidence in decision-making in complex & ambiguous situations; comfortable troubleshooting and aligning conflicting interests. Well versed in current industry best practices regardingproduct solution design anddelivery disciplines. A good acumen for data slicing and dicing, while deriving high level insights and recommendations is a plus.Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, well consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesFor a full list of Team Amex benefits, visit our .
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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