Digital Product Manager

1 week ago

New Britain, Connecticut, United States Rich Products Corporation Full time
Job Summary

The Manager, IT Product Management, Digital Customer Experience is a strategic leadership position responsible for overseeing the development and implementation of digital products that enhance the customer experience. This role requires a strong understanding of business needs and the ability to translate those needs into high-level design plans.

Key Responsibilities
  • Articulate product and resource needs to support the capability strategy and product roadmaps.
  • Manage the digital product line budget effectively, making informed decisions regarding investment prioritization.
  • Work with stakeholders to continually optimize the governance and decision-making processes within the digital product line.
  • Coordinate with the business and IT architecture team to ensure alignment of digital products and IT services.
  • Collaborate with other digital product line leaders to prevent duplication and identify interdependencies.
  • Manage vendor relationships pertinent to the digital product line, ensuring alignment of vendor products and services with the enterprise strategy.
  • Help to incorporate digital possibilities into the business strategy, including the company's product and channel strategies.
  • Collaborate with business stakeholders to transfer technology prototypes led by the business to the IT digital product line for expansion, when possible.
  • Stay abreast of digital product trends to enhance digital product line outcomes.
  • Deep understanding of IT infrastructure, cloud technologies, AI, and software development processes.
  • Establish value management, measure, and interpret results as a strategic organizational capability.
  • Advocate as a champion of change for your partners' strategic plans.
  • Develop deep domain knowledge of your partner's organizational functions.
  • Collaborate and lead others in key initiatives and their implementation.
Requirements
  • Bachelor's Degree in Computer Science, IS, or relevant work experience.
  • 7+ years of experience managing and delivering IT products and/or platforms with a proven track record of success.
  • 4+ years of experience working directly with senior business leaders.
  • 4+ years of experience in project/process management.
  • 3+ years working experience across 2 or more experience platforms (Digital Asset Management, Product Information Management, Marketing Automation, Customer Data Platforms).
  • 2+ years of strong experience in a DevOps / Agile working environment.
  • 1-2 years managing an offshore team.
  • In-depth experience with Content Management Systems (Adobe EM, Wordpress, Contentful, etc).
  • Familiarity with marketing analytics tools (Google Analytics, WebMaster Tools, Adobe Analytics) - to weave analytical insights into the fabric of our decision-making processes.
  • Deep understanding of Composable Architecture a plus.
  • Ability to research technology and articulate how it could enhance business capabilities and processes.
Preferred Qualifications
  • Strong written and verbal communication skills.
  • Ability to collaborate, influence and negotiate with mid-level management and business stakeholders.
  • Ability to research technology trends and articulate how they could enhance digital product capabilities and processes.
  • Strong business acumen, with a clear understanding of key financial drivers related to growth and an organization's revenue goals.
  • Ability to develop and deliver long-term strategy and technology roadmaps.
  • Conceptual knowledge of hardware/software platforms and cloud architecture.
  • Research technology and articulate how it could enhance business capabilities and processes.
  • Knowledge of design thinking, software development, Agile methodologies, and business process.
  • Experience with vendor management and delivering to SOWs.

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