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Account Supervisor

4 months ago


Bethlehem, United States ABM Full time

Position Summary:

Responsible for assisting the operations leader in giving direction, motivation and guidance to the Environmental Services Staff to accomplish established standards to meet or exceed customer satisfaction.

Essential Duties:

Promotes a customer service mindset at all times with both internal and external customers. Responds to all requests from customers with a can do attitude. Follows up on requests with a sense of urgency. Views everything with a process improvement mindset. Implements established department procedures and programs that meet goals and ensures a clean and safe environment. Conducts quality improvement inspections within assigned areas of responsibility to ensure quality and satisfaction levels are meeting and/or exceeding expectations. Ensures work assignments, daily and weekly work schedules meet department and facility needs. Ensures department Training Programs and Recertification programs are being conducted within appropriate time frames. Orders and uses all supplies/equipment within the areas of assigned responsibilities. Tours and meets with facility customers to ensure that customer needs and expectations are met at all times. Knows all procedures, union agreements, or employee personnel manuals and meets all established requirements. Maintains a safe work environment for all internal and external customers. Has knowledge of the use of a personal computer in a Windows environment. Has knowledge of Word Processing, Spreadsheet, and other assorted business software. Ability to accurately review and process data and attend to detail. Ability to establish priorities, work independently, and accomplish objectives without supervision. Ability to communicate effectively in both written and verbal formats. Handles varying workloads and meets changing deadlines as necessary. Job duties may be modified at any time.

MINIMUM REQUIREMENTS :

Associates degree or equivalent business experience preferred. Must possess a minimum of (1) year of proven housekeeping experience. Previous management/supervisor experience. Must have knowledge on the use of personal computers in a Windows environment. Knowledge of Word Processing, Spreadsheets, and other assorted business software. Ability to accurately review and process data and attend to detail. Ability to establish priorities, work independently, and to accomplish objectives without supervision. Ability to communicate in both written and verbal formats.

Ability to handle and resolve problems.

Benefits

Team Member Benefits Your health, wellness, and job satisfaction are vital to the continued success to our clients. That’s why ABM delivers some of the best benefits in the industry. Depending on your work status and location, you may have access to health benefits, retirement and financial benefits, and fringe benefits. Health Benefits MedicalDentalVisionHealth Care Flexible Spending Account*Health Savings Account*Employee Assistance Program Welfare Benefits* Life & AD&D InsuranceShort-Term DisabilityLong-Term Disability Supplemental Benefits Voluntary Life & AD&DVoluntary Short-Term Disability*Accidental InjuryHospital IndemnityCritical IllnessIdentity Theft ProtectionLegal ServicesPet Insurance Retirement Benefits 401(k) Employee Savings Plan Fringe Benefits Employee Stock Purchase PlanPre-Tax Commuter & ParkingDiscounted Gym MembershipsMarketplace Discount MallUpwise Financial WellnessBusiness Travel InsurancePaid HolidaysVacationSick & Bereavement * Depending on your work status and location, you may have access to some of these offerings.