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Admin - US - Customer Service Rep 1
3 months ago
Position type: Full-Time, Contract
Duration: 9 Month
Location: Denver, CO
As aCustomer Service Representative, you will:
Admin Support for many offices, helping in the Service Coordinator role. Answering customer phone calls and emails for service requests, inquiries, help handle and resolve complaints. Daily task and Major job duties/Responsibilities include: Call taker Taking New service request Entering info into system Getting info to scheduler to schedule service Might be scheduling services when team members are OOO. Monitor service Inbox/Email for incoming requests. Customer phone calls Help pull daily/weekly reports- help keeping systems up to date Data entry Electronical filing Education/Experience: High School Diploma or equivalent. REQUIRED Customer service related experience required. PREFERRED Clerical/office/ Admin experience PREFERRED
Volume- When weather gets hot there is higher call volume so, this can be a fast paced role. Super cold weather also brings higher volume.
Customer service background- This resource Needs to be able to handle escalation situations. Keep a level head, communicate clearly, seek to understand frustrations and resolve.
Key competencies
Over communicating- following up on status and progress, email follow up, phone call follow up
Clear communication.
Attention to detail
Ability to work independently and manage one’s time.
Top 3 skill
Open, clear communication verbal and written
Phone etiquette.- positive attitude- service with a smile
Some computer experience- This resource will be working in 4 different systems. So they need to be able to be cross functional across systems.
The ideal candidate will have: Customer service, High call volume and administrative support experience.
Thank you
Dishank Sharma
Sr Associate Recruitment
PAY RANGE AND BENEFITS:
Pay Range*: $18 - 20 per Hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
