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Customer Service Representative

2 months ago

Tomah, United States xpo Full time

What you’ll need to succeed as a Customer Service Representative at XPO

Minimum qualifications:

2 years of customer service experience Strong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends

Preferred qualifications:

Transportation experience Excellent verbal and written communication skills

About the Customer Service Representative job

Pay, benefits and more:

Pay starts at $20.63 3rd Shift, 11:00PM-6:30AM Full health insurance benefits on day one Life and disability insurance Earn up to 13 days PTO your first year 9 paid company holidays 401(k) option with company match Education assistance

What you’ll do on a typical day:

Bill shipments according to applicable tariffs and pricing agreements Recognize and resolve documentation errors Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing Process over, short and damaged freight and related documentation for customer resolution

Customer Service Representatives are required to:

Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.