Manager, Technical Account Management
3 weeks ago
As part of our global Customer Adoption organization, the team is tasked with ensuring that customers in the Growth segment have a wildly successful relationship with us. By engaging with our customers on a technical level throughout their Observability lifecycle, our team drives greater product adoption and increased value for our customers as they scale their technology ambitions
We are seeking a driven leader who will lead and evolve our team in the US. This team is vital for New Relic to achieve our hyperscale goals. You will develop a team of Technical Success Managers and Solution Consultants while working closely with other customer-facing teams to combine strategy and execution to ensure our customers achieve the maximum value from New Relic.
In this role you will lead the technical team who provides a catalog of services to our fastest growing segment of customers in the Emerging space.
This means that all activities have to be at scale, with the goal to graduate this segment of customers to our sales led segments, with a focus on technical implementation, product adoption, value realization and landing net new logos. You and your team will work with customers across a wide spectrum of verticals and industries, to deliver an exceptional experience, realize the immediate value of New Relic products, and expedite the time to value by connecting their success to their business goals. Our goal is to build lifelong advocates for New Relic
What you'll doLead the development and growth of the AMER team supporting New Relic’s Emerging customer base.
Manage your team to deliver a rapidly growing catalog of services that enhance the time to value for customers, focusing on acquisition, onboarding, product adoption and value realization.
Partnering very closely with our Growth sales teams to engage with leaders at prospective customers and existing customers.
Act as a point of escalation to ensure any account issues are resolved quickly, using resources from across Sales, Technical Support, Engineering, etc.
Contribute thought leadership both internally and externally, around business transformation.
Maintain & gain knowledge of the languages & technologies supported by New Relic.
This role requires2-3 years experience developing and leading a team of technical success managers and solution consultants.
Experience working greenfield lands at scale
Technical and SaaS experience and an ability to speak to technical customers in their language
Effective and productive collaborator to drive cross-functional initiatives
Empathy, humility and listening skills
Relevant work experience preferably with a SaaS software provider
Ability to learn and adapt quickly in a high-growth, dynamic environment
Bachelor’s Degree or equivalent
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please visit
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
Please note that visa sponsorship is not available for this position.
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at
Estimated On-Target Earnings Range: $ - $The pay range above represents a reasonable estimate of the on target earnings (salary plus target sales incentives) for the listed position. This role is eligible for a commission plan (as defined in the sales incentive plan document). Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a (k) plan and match, flex time-off, paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.
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