![NICE](https://media.trabajo.org/img/noimg.jpg)
Director, Technical Account Management
7 days ago
So, what’s the role all about?
The Director, Technical Account Management is a trusted advisor to NICE’s customers and will provide both proactive and reactive post-implementation support. Ensuring alignment with the Customer’s priorities and NICE’s business objectives. They are responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service excellence for designated accounts as an extension on the Support Management Team focused on escalation management, Technical Communication, driving resolution and technical best practices. Managing a team of Technical Account Managers and carry the responsibilities of First Line Escalation, Reporting / Analysis, Coaching. With involvement in the annual review process for team members within their region.
How will you make an impact?
Developing plans and driving solutions while managing critical issues, problems and requests related to escalations and missed expectations.
Facilitate problem resolution across NICE internal teams, driving actions, communication and RCA/Best Practices
Communicate and advocate customer requirements and concerns to product management team R&D and other internal stakeholders.
Analyzing support activity and SR trends for assigned accounts ensuring SLAs are met, CSAT is achieved and/or provide recommendations to close gaps. Meetings
Monitoring and mentoring TAMs in regard to improving Internal/External Communication
Working with Global TAM Director on performance management analysis and improvement along with objective setting for the year, KPIs measurement and performance.
Working closely with peer Director, Technical Account Management, in other two regions. Ensuring strategies lessons learnt and knowledge are shared globally.
Ensuring that Bi- weekly, Monthly /Quarterly reviews are held with Service/ Sales Directors for each Sub-Region for the teams allocated accounts
Have you got what it takes?
5+ years of experience in a technical service or service delivery environment.
Possess excellent organizational and communication skills.
Excellent problem-solving skills, strong customer service and interpersonal skills, plus a demonstrated ability to work with a diverse group of associates.
Strong ability to use facts and data to influence decisions
You will have an advantage if you also have:
Experience/knowledge of Nice solutions.
Proven track record of managing performance, coaching team members.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr
Enjoy NICE-FLEX
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 4109
Reporting into: Director, Technical Account Management, CX
Role Type: Director
#J-18808-Ljbffr
-
Technical Account Manager
3 weeks ago
Atlanta, United States NICE Full timeAt NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you. So, what's the role all about? The Technical Account...
-
Technical Account Manager
3 weeks ago
Atlanta, United States NICE Full timeAt NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you. So, what's the role all about? The Technical Account...
-
Technical Director
4 weeks ago
Atlanta, United States WarnerMedia Services, LLC Full timeWho We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the bringing our characters to life, the bringing them to your living rooms and the creating what’s...
-
Technical Director
3 weeks ago
Atlanta, United States WarnerMedia Services, LLC Full timeWho We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the bringing our characters to life, the bringing them to your living rooms and the creating what’s...
-
Technical Director/Director
6 days ago
Atlanta, Georgia, United States Warner Bros. Discovery Full timeEvery great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved...
-
Technical Director/Director
3 weeks ago
Atlanta, Georgia, United States WARNERMEDIA Full timeEvery great story has a new beginning, and yours starts here.Welcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved...
-
Technical Director/Director
2 months ago
Atlanta, Georgia, United States WARNERMEDIA Full timeEvery great story has a new beginning, and yours starts here.Welcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved...
-
Technical Director/Director
1 month ago
Atlanta, Georgia, United States WARNERMEDIA Full timeWelcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life,...
-
Technical Director/Director
3 weeks ago
Atlanta, Georgia, United States WARNERMEDIA Full timeWelcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life,...
-
Atlanta, United States Newell Brands Full timeDescriptionThe CT base pay range for this position is from $179,550 to $219,450. Salary will be based on prior experience related to the skills required for this position.Newell Brands is a leading $8.5B consumer products company with a portfolio of iconic brands such as Graco, Coleman, Oster, Rubbermaid and Sharpie, and 28,000 talented employees around the...
-
Technical Project Manager, Director
4 weeks ago
Atlanta, United States Salesforce Full timeTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help...
-
Technical Project Manager, Director
2 weeks ago
Atlanta, United States Salesforce Full timeTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help...
-
Technical Project Manager, Director
6 days ago
Atlanta, Georgia, United States Salesforce Full timeTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category Program & Project Management Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies...
-
Director of Technical Services/Managed Services
4 weeks ago
Atlanta, United States Net At Work Full timeDirector of Technical Services/Managed Services (Remote) Net at Work provides next-generation technology solutions and services that enable our clients to unleash the power of their businesses. These solutions are customized to meet the demands of specific industries through the integration of best-of-breed applications. With expertise in finance,...
-
Managing Director
4 weeks ago
Atlanta, United States Centri Business Consulting Full timeJob DescriptionJob DescriptionWe are actively looking to hire our next Managing Director to join the #1 fastest growing CPA firm in the US (Centri - #1 fastest growing firm in the US). At Centri, we provide the highest quality advisory consulting services to our clients by being reliable and responsive to their needs. Our areas of expertise include financial...
-
Director of Accounting.
1 month ago
Atlanta, United States GeorgiaGov Full timeAtlanta Technical College (ATC) is currently seeking highly qualified candidates for its Director of Accounting position. This position reports to the Vice President of Administrative Services, and will be located at ATC's main campus, just South of Downtown Atlanta.The Director of Accounting is responsible for the administration, development and...
-
Director of Accounting.
3 weeks ago
Atlanta, United States GeorgiaGov Full timeAtlanta Technical College (ATC) is currently seeking highly qualified candidates for its Director of Accounting position. This position reports to the Vice President of Administrative Services, and will be located at ATC's main campus, just South of Downtown Atlanta.The Director of Accounting is responsible for the administration, development and...
-
Director of Technical Services/Managed Services
3 weeks ago
Atlanta, United States Net At Work Full timeDescription Position at Net at Work Net at Work provides next-generation technology solutions and services that enable our clients to unleash the power of their businesses. These solutions are customized to meet the demands of specific industries through the integration of best-of-breed applications. With expertise in finance, accounting, operations,...
-
Director of Technical Services/Managed Services
3 weeks ago
Atlanta, United States Net At Work Full timeDescription Position at Net at Work Net at Work provides next-generation technology solutions and services that enable our clients to unleash the power of their businesses. These solutions are customized to meet the demands of specific industries through the integration of best-of-breed applications. With expertise in finance, accounting, operations,...
-
Technical Account Manager
6 days ago
Atlanta, Georgia, United States Workday Full timeYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...