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Desktop Tech II

2 months ago

Chicago, United States CompuCom Systems Inc Full time

Overview

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Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It We’re looking for a Desktop Technician II to join our team.

In order to deliver our exceptional services, we need dedicated and enthusiastic, hard-working, and customer service-oriented technicians-- that’s where you come in Your role will include unparalleled technical support for our client, allowing them to experience the best support available within the industry.

What We Need & What You'll Do (Responsibilities)

Provide exceptional Customer Service interfacing with high profile client executives onsite  Provide excellent time management and reporting skills Be familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix) Manage triage, troubleshooting and resolution to client scope on IT equipment Document efforts, issues and resolutions, close cases/tickets daily Insight to POS, PC, Printers, Thin Clients, AP’s, Servers, Network switch equipment

Who You Are (Qualifications)

High School Diploma or GED required. A+ Certification Required.  At least 3years of hands-on technical knowledge of laptop and desktop design and software installation. Familiar with standard concepts, practices, and procedures within the IT support field. Relies on limited experience and judgment to plan and accomplish goals.  Possess 1 to 2 years’ experience in a break/fix environment. Able to lift heavy equipment. (PC’s, monitors, printers.) Strong verbal and written communication skills. A certain degree of creativity and latitude is required. Experience with Mac OS, Windows OS, Microsoft Office, Internet browsers and Email clients. Mac experience preferred.

Our benefits include:

Health Insurance ( Medical, Dental, Vision)

Basic Life/AD&D

Employee Assistance Program

Paid Holidays

Paid Time Off

401(k) 

FSA/HSA Pre-Tax Benefits

Life/Disability Plans

Compensation: $24/hr - $26/hr

Equal Employment Opportunity

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

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