Lead Manager Rewards Operations

2 months ago

WinstonSalem, United States British American Tobacco Full time

To achieve the ambition we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be the change

WE ARE LOOKING FOR A Lead Manager Rewards Operations

SENIORITY LEVEL: Junior Level

FUNCTION: Marketing – Consumer Experience

LOCATION: Winston Salem, NC

ROLE POSITIONING AND OBJECTIVES

Consumer Experience is seeking a passionate business professional to join the Digital Operations team responsible for product support of the Company’s state-of-the-art brand rewards programs, including management of the rewards catalogue, redemption codes, Loyalty+/Campaigns, enhancements, and affiliated provider administration.

Positioned within the digital operations team, the role also serves as a subject matter expert providing rewards related planning and guidance to all parties in Consumer Experience and Brand Marketing.

The role requires prior experience managing large manufacturer rewards programs that feature touchpoints ranging from packaging, proprietary web/app, and external digital partnerships. Emphasis is placed on the ability to cultivate relationships, diversity of thought, driving execution, and product administration.

Reports to Sr Manager Rewards Operations

Number of Direct Reports NA

Core Relationships Internal – Internal Commercial Business units including, but not limited to Consumer Experience and Brand Marketing

External – Rewards service providers, external partnershipsGeographic

Scope DRBU

Travel Required 15%

WHAT YOU WILL BE ACCOUNTABLE FOR

Reward Code Management: Oversee the development lifecycle of loyalty program software, ensuring timely and accurate deployment of Rewards codes are updated and enhancements. Loyalty Plus Configuration: Configure and maintain the Loyalty Plus platform, including the creation and management of surveys, polls, and other interactive elements to engage members. Pulling Performance Metrics: Regularly extract and analyse performance data to assess the effectiveness of loyalty initiatives and identify areas for improvement. Administration and Management of Rewards Services: Administer the day-to-day operations of the rewards program, ensuring seamless service delivery and member satisfaction. Contact Center Feedback: Collaborate with the contact center team to collect and integrate customer feedback, using insights to drive continuous improvement in the rewards program.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

Bachelor’s degree required 5+ years of regulated industry experience 5+ years rewards product administration 5+ digital marketing or related fields Familiarity with Adobe martech stack Prior experience managing service providers and external partnerships Strong communication, collaboration, credibility, and influencing skills

BENEFICIAL

MBA

WE ARE REYNOLDS AMERICAN—A member of the BRITISH AMERICAN TOBACCO GROUP

At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.

Global Top Employer with 53,000 British American Tobacco employees across more than 180 markets Great Place to Work Certified Brands sold in over 200 markets, made in 44 factories in 42 countries Newly established Tech Hubs building world-class capabilities for innovation in four strategic locations Diversity leader in the Financial Times and International Women’s Day Best Practice winner Seal Award winner – one of 50 most sustainable companies

BELONGING, ACHIEVING, TOGETHER

Have you been on a career break for 18 months or longer? Are you ready to return to your career? If your answers to these questions is yes, we would love to hear from you. Regardless of why you took a break, we value you for all the skills you can bring to the workforce. Reignite your career, work flexibly, be part of a dynamic team and upskill yourself with on-the-job training and development support.

Collaboration, diversity and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference

SALARY AND BENEFITS OVERVIEW

Benefit Information

The following is a general summary of the competitive compensation and benefit plans we offer:

401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation. Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent Company contributes an additional three percent to 401(k) whether employee participates or not Comprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs) Health Savings Account start-up contribution for employees who elect the high deductible health plan Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar year Employee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependents Company paid life insurance of 1x annual base pay ($50,000 minimum) Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum) Voluntary insurances offered at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, and auto & home insurance Tuition reimbursement and student loan support Dependent Scholarship Programs Free confidential personal financial counselling service On-site health centers and 24/7 fitness centers at certain company locations A charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice Health-care concierge service Volunteer service opportunities Extensive training opportunities Company vehicle for eligible employees Mobile phone allowance for eligible employees Paid Leave:Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)Vacation (levels Below Senior Director receive 15 days (pro-rated during first year of service); Senior Director and Officers receive 25 days (pro-rated during first year of service)). Holidays (Nine company recognized and two annual personal holidays to be used at the employee’s discretion) Paid Parental Leave + temporary reduced work schedule opportunityFuneral LeaveShort-Term Disability LeaveLong-Term Disability Leave Jury Duty LeaveMilitary LeaveReleased Time for Children’s EducationCommunity Outreach LeaveOther paid leave benefits, as required by state or local law

Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers. We are also committed to employing a diverse workforce and valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives

Reynolds American its affiliated companies is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by applicable law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at

  • Rewards Operations Manager

    1 month ago

    Winston-Salem, North Carolina, United States British American Tobacco Full time

    Job SummaryWe are seeking a highly skilled and experienced Rewards Operations Manager to join our Digital Operations team. As a key member of our team, you will be responsible for managing the development lifecycle of loyalty program software, ensuring timely and accurate deployment of rewards codes and enhancements.Key ResponsibilitiesOversee the...

  • Director Total Rewards

    2 months ago

    Winston-Salem, United States Addison Group Full time

    Client of Addison Group's in the financial services industry seeks Director of Total Rewards for location in Winston-Salem, NC. Candidates must live within commutable distance as this role will require three days in office. Responsibilities include-Oversee HR functions comprised of compensation, benefits and payrollDevelop and lead comprehensive total...

  • Senior Operations Manager

    4 weeks ago

    Winston-Salem, North Carolina, United States Castlery Inc Full time

    Job DescriptionWe are seeking a highly experienced and motivated Senior Operations Specialist to join our business and lead a team of individuals responsible for overseeing various aspects of our distribution network. This role will combine key responsibilities from both 3PL Performance and Returns & Claims Operations, focusing on ensuring efficient and...

  • Automotive Operations Manager

    1 month ago

    Winston-Salem, North Carolina, United States SpeeDee - A Plus Automotive Full time

    About UsSpeeDee - A Plus Automotive is a leading provider of automotive services, with a strong commitment to customer satisfaction and operational excellence.Job SummaryWe are seeking an experienced Automotive Assistant Center Manager to join our team. The successful candidate will be responsible for managing the day-to-day operations of our service center,...

  • Global Operations Manager

    4 weeks ago

    Winston-Salem, North Carolina, United States Cook Group Full time

    Job SummaryThe Global Operations Manager at Cook Group is responsible for connecting our Divisions, Functions, and Operational Units. This role plans and executes multiple projects within Customer Support & Delivery and the Division.Key ResponsibilitiesAssess Operational needs within CSD, align with strategy set by Global Director, CSD, and leadership...

  • Restaurant Operations Manager

    1 month ago

    Winston-Salem, North Carolina, United States Carrols Corporation Full time

    Unlock Your Potential as a Restaurant Operations ManagerAt Carrols LLC, we're on a mission to deliver exceptional customer experiences and drive business success. As a Restaurant Operations Manager, you'll play a critical role in leading our teams to achieve outstanding results.Key Responsibilities:Direct and control subordinates to deliver high-quality...

  • Consumer Loan Operations Manager

    4 days ago

    Winston-Salem, United States Vaco Full time

    Allow Vaco to be your local partner as you explore exciting opportunities for advancing your career. Vaco's strong relationships with top industry clients enable us to match exceptional consulting talent with their specific needs. We are currently seeking a Consumer Loan Operations Manager to support a dynamic organization in Raleigh, NC. This is a direct...

  • Consumer Loan Operations Manager

    4 days ago

    Winston-Salem, United States Vaco Full time

    Allow Vaco to be your local partner as you explore exciting opportunities for advancing your career. Vaco's strong relationships with top industry clients enable us to match exceptional consulting talent with their specific needs. We are currently seeking a Consumer Loan Operations Manager to support a dynamic organization in Raleigh, NC. This is a direct...

  • Lead Teller

    1 week ago

    Winston-Salem, United States Truliant Federal Credit Union Full time

    Truliant‘s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.Our...

  • Lead Teller

    2 weeks ago

    Winston-Salem, United States Truliant Federal Credit Union Full time

    Truliant‘s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.Our...

  • Sales Lead

    4 months ago

    Winston-Salem, United States Chico's Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.POSITION OBJECTIVE:The Sales Lead is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great...

  • Senior Operations Manager

    3 weeks ago

    winston-salem, United States Liberty Hardware Full time

    Job Scope:Are you a collaborative leader who has Director-level thinking, and thrives in a dynamic, global environment? Liberty Hardware Manufacturing seeks a Senior Manager of Operations to drive strategic leadership and growth, operational excellence, and efficiency for our multi-shift distribution center in Winston-Salem, NC. This role offers growth...

  • Senior Operations Manager

    3 weeks ago

    winston-salem, United States Liberty Hardware Full time

    Job Scope:Are you a collaborative leader who has Director-level thinking, and thrives in a dynamic, global environment? Liberty Hardware Manufacturing seeks a Senior Manager of Operations to drive strategic leadership and growth, operational excellence, and efficiency for our multi-shift distribution center in Winston-Salem, NC. This role offers growth...

  • Supply Chain Operations Manager

    4 weeks ago

    Winston-Salem, North Carolina, United States Cook Group Full time

    Job OverviewThe Global Operations Manager is responsible for connecting our Divisions, Functions, and Operational Units. This role plans and executes multiple projects within Customer Support & Delivery and the Division, ensuring an enhanced external and internal customer experience.Key ResponsibilitiesOperational Planning: Assess Operational needs within...

  • Senior Operations Manager

    2 weeks ago

    Winston-Salem, United States Liberty Hardware Full time

    Job Scope:Are you a collaborative leader who has Director-level thinking, and thrives in a dynamic, global environment? Liberty Hardware Manufacturing seeks a Senior Manager of Operations to drive strategic leadership and growth, operational excellence, and efficiency for our multi-shift distribution center in Winston-Salem, NC. This role offers growth...

  • Senior Operations Manager

    3 weeks ago

    Winston-Salem, United States Liberty Hardware Full time

    Job Scope:Are you a collaborative leader who has Director-level thinking, and thrives in a dynamic, global environment? Liberty Hardware Manufacturing seeks a Senior Manager of Operations to drive strategic leadership and growth, operational excellence, and efficiency for our multi-shift distribution center in Winston-Salem, NC. This role offers growth...

  • Senior Clinical Operations Manager

    4 weeks ago

    Winston-Salem, North Carolina, United States Wake Forest University School of Medicine Full time

    Job SummaryWe are seeking an experienced Senior Project Manager with a strong background in clinical operations and implementation projects, particularly within the PCORI HSII framework.The role involves overseeing multiple complex clinical implementation projects, ensuring effective execution, and achieving project goals.A specific focus initially will be...

  • Operational Readiness Team Lead

    3 weeks ago

    Winston-Salem, North Carolina, United States Sharp Decisions Full time

    Company Overview: At Sharp Decisions, we strive to be the industry leader in delivering exceptional service offerings to our clients. Our team is dedicated to ensuring that our Production Support Operations teams and Implementation teams are well-prepared to support and assist our customers on all their service needs.Salary: The estimated salary for this...

  • Lead Restaurant Operations Manager

    4 weeks ago

    Salem, Ohio, United States Domino's Pizza LLC Full time

    At Domino's Pizza LLC, we are dedicated to delivering exceptional customer experiences while upholding our commitment to quality and food safety. As a General Manager, you will play a pivotal role in driving restaurant success. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a deep understanding of food...

  • Office Manager

    1 month ago

    Winston-Salem, North Carolina, United States Supply Technologies Full time

    We are seeking a highly skilled Office Manager to lead our administrative team at Supply Technologies. As a key member of our operations team, you will be responsible for maintaining the smooth day-to-day functioning of our office, ensuring that all administrative tasks are completed efficiently and effectively.Key Responsibilities:Liaise with vendors and...