Senior Director, Email Channel Delivery

2 weeks ago

Atlanta, United States Epsilon Full time

Job Description

As our Sr. Director, Email Channel Delivery, you’ll be responsible for leading internal, cross functional conversations including the development of strategic channel plans, overseeing the execution of plans and program elements. There will be occasions to have external client facing conversations too.

This position requires you to oversee the management of the day-to-day execution teams and work in collaboration with internal Enterprise account teams. It also requires you to communicate and coordinate regularly with other departments including creative, technology, data, production and QC.

RESPONSIBILITIES :

Be a prepared, passionate subject matter expert (SME) regarding all things email channel Lead the business, from the highest level of strategic channel planning to the execution and implementation of those workflows Add value to the client’s business, become an invaluable member/partner of the Enterprise client business team Be self-motivated to provide solutions in a positive and collaborative manner Look to develop client relationships at multiple levels Be a team leader, responsible for motivating and mentoring the team, addressing areas of need and ensuring the highest possible quality of work generated by the team Service accounts directly and indirectly, updating and including the internal leadership teams when needed Write or direct the writing of execution plans, workflows, proposals Work with the client and various internal teams to ensure requirements are clearly understood and documented and that projects are managed and delivered according to expectation Serve as escalation point for issues Coordinate project estimates internally and gain approvals Support business development efforts through on-site presentations and/or participation in RFP responses, as necessary Lead onboarding efforts with new clients which may include initial discovery and strategy development support as well as setting up processes and procedures for the ongoing relationship Be service oriented and deliver flawlessly Understand the inner workings of the organization to create informed recommendations on innovations, trends and process efficiency

QUALIFICATIONS :

BA/BS in Marketing, Business, Communications, Web Design and Development, Computer Science, Information Technology or related field; or equivalent experience Have a minimum of 8+ years of account coordination/ account management experience including at least 5+ years of email campaign management Have superior time management and prioritization skills Be confident. Be self-motivated. Be a quick learner. Be assertive Be calm, cool and collected under pressure. Have strong interpersonal skills is key Be passionate about success for yourself and the client Have excellent verbal and written communication skills Be fearless of analytics and learning new systems Ability to manage multiple projects concurrently A team player who also works well independently, thinks creatively, solves problems, and takes initiative Passionate about marketing and technology Comfortable with tight deadlines; organized, efficient, detail-oriented and able to multitask Ability to work effectively within a team in a fast-paced environment

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