IT Technician

Exciting Opportunity to Join Our Legacy of Environmental Leadership

Location: Headquartered in Indianapolis, with 2,000+ employees nationwide

About Us: At Heritage Environmental Services, we are more than just a company; we are pioneers in industrial waste management, committed to creating a cleaner, safer world. Since our inception during the environmental movement of the 1970s, we've been at the forefront of solving complex environmental challenges. With a dedicated team spread across the United States, we provide innovative and compliant solutions to thousands of clients in diverse industries.

Why Heritage?

• Impactful Work: Be part of a team that makes a real difference. Our comprehensive services range from hazardous waste management and emergency response to onsite support and technical solutions, allow us to solve our customers waste challenges. We are part of the solution. We don't generate any waste ourselves.
• Growth Opportunities: At Heritage, your contribution is valued beyond your job title. We believe in the power of continuous learning and growth, encouraging every employee to expand their skills and take on new challenges.
• Safety First: Your health and safety are our top priorities. We foster a culture where every employee is empowered to act safely and ensure the well-being of their colleagues. Our mantra is Safe and Compliant, or Not at All.
• Collaborative Environment: Together we can achieve much more. Join a supportive and dynamic team where your ideas and efforts are recognized and rewarded.

Our Commitment: We are dedicated to fostering an inclusive and innovative workplace where every employee can thrive. As part of our team, you will have the freedom to contribute your expertise wherever needed, ensuring the success of our mission to protect the environment.

Our Ambition: Leading the Way in Hazardous Waste Management Our goal is to become the fastest-growing and most profitable hazardous waste platform, powered by industry-leading, end-to-end capabilities. We aim to be the top choice for our customers, driven by a high-performing team that thrives on solving challenges, continuous learning, and growth.

Exciting News: Heritage Environmental Services is now backed by the EQT Infrastructure VI fund, enhancing our capabilities, and expanding our reach. EQT is a dynamic global investment powerhouse managing EUR 232 billion in assets (EUR 128 billion fee-generating). With a focus on Private Capital and Real Assets, EQT owns and supports leading companies across Europe, Asia-Pacific, and the Americas, fostering sustainable growth, operational excellence, and market leadership. This exciting ownership positions us for even greater impact and growth in the future.

IT Technician As an IT Technician you will be responsible for performing IT support functions required to ensure the proper functioning of the computer systems at the facility. You will work closely with the local facility team as well as the Corporate IT function.

Essential Functions & Requirements:

• Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
• Installs, troubleshoots, and maintains computer and network hardware and software according to established specifications
• Provides Level 2 support to local facility team users for computers, printers, scanners, and network systems
• Provides Level 1 and Level 3 support for local systems such as paging and security
• Partners with approved vendors and Corporate Procurement to obtain necessary services and equipment
• Responds to and resolves issues that are escalated from the Level 1 Helpdesk Support team
• Leads projects and coordinates project activities with Operations and Corporate IT functions
• Maintains availability for (infrequent) after-hours support calls as needed
• Takes on additional duties as assigned to support the team and organization

Education:

• High-school diploma or equivalent (required)
• Associate's / Bachelor's degree with a focus in information technology, computer science or related field (preferred)

Experience:

• 5+ years of related experience supporting computer systems and networks using Windows/Linux OS, Cisco and HP hardware (required)
• Previous experience providing support in a manufacturing facility environment (preferred)

Competencies:

• Ability to manage multiple tasks and adhere to deadlines with shifting priorities
• Strong problem-solving skills with the ability to incorporate sound judgment into decision-making
• Strong verbal and written communication skills to support employees across the facility
• Ability to work independently and within a team environment
• Regular and predictable attendance to perform the functions and requirements of this role

Benefits, Compensation, & Workforce Diversity: Heritage offers competitive pay and bonus incentives. Benefits include choice of medical, dental, and vision plans, flexible spending or health savings accounts, employee and dependent life insurance, short and long-term disability, 401(k) savings plan with company match, and tuition reimbursement. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran or status as a qualified individual with a disability.

A post-offer drug screen will be required.