Service Scheduling Specialist
2 months ago
Position: Dispatcher at Do It Right Plumbers Inc.
Salary: $25-$32 Hourly DOE
About Us: Join our dedicated team in the plumbing industry, where your role will be pivotal in connecting skilled technicians with homeowners seeking assistance.
Role Summary: As a Dispatcher, you will be essential in managing the flow of service requests, ensuring that our operations run efficiently and effectively. Your main responsibility will be to respond to customer inquiries and coordinate service appointments, all while maintaining a positive and professional demeanor.
Key Responsibilities:
- Customer Interaction: Serve as the initial point of contact for clients, showcasing our dedication to high-quality service.
- Scheduling Expertise: Organize and optimize technician schedules to guarantee timely service delivery.
- Support for Technicians: Provide necessary information and assistance to field technicians to enhance their performance.
- Issue Resolution: Tackle unexpected challenges with resourcefulness to ensure seamless operations.
- Documentation: Keep precise records of service requests and technician availability.
- Effective Communication: Maintain clear communication with homeowners and the plumbing team through various channels.
Qualifications:
- Customer-Focused: A warm and understanding approach to client interactions.
- Highly Organized: Strong multitasking abilities and time management skills.
- Strong Communicator: Excellent verbal and written communication skills.
- Flexible: Ability to adapt in a fast-paced and changing environment.
- Technologically Proficient: Comfortable using computer systems and scheduling tools.
- Team-Oriented: Willingness to collaborate and support fellow team members.
If you are passionate about facilitating exceptional plumbing services and enjoy being an integral part of a supportive team, we encourage you to consider this opportunity with Do It Right Plumbers Inc.
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