Sr. Digital Program Manager
2 weeks ago
Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do.
We are searching for a Sr. Digital Program Manager who can lead a strategic improvement program, be passionate about processes and innovation, and navigate in a complex environment with both business and technical aspects. This role demands a high capacity to Learn and Be Curious, Invent and Simplify, Bias for Action, and Deliver Results as we need to be continually adapting to the fast-moving environment and push to drive efficiency and simplification for global customers.
In this role, you will have the opportunity to work with various stakeholders, including global cross-functional teams within Amazon, external executive teams, and technical teams from both sides. The successful candidate will need to be entrepreneurial, wear many hats and work in a fast-paced, dynamic, and highly collaborative environment. If this sounds intriguing, please consider this role on the Digital Supply Chain Design Team.
Key job responsibilities
- Be the subject matter expert of your assigned program
- Define program value propositions, advantages, and limitations
- Be the liaison between various technical, business, and development teams to drive both proactive and reactive customer experiences solutions
- Own and support global cross-team coordination, project management, and be able to swiftly prioritize and multi task based on severity level and strong business judgement
- Identify and investigate data to isolate issues, develop solutions, and prioritize opportunities for servicing partner teams
- Have a passion for continuously improving the customer experience
- Be a creative problem solver who always thinks critically about next steps
- Possess flexibility and have a track record of delivering results in a fast-paced and highly ambiguous work environment
About the team
Our mission is to make available to Prime Video customers the largest and highest quality, and most enriched catalog of video content anywhere in the world. We aim to create a friction-free self-service delivery experience that meets the needs of all studio partners regardless of size, budget, location, language, or technical capability. By doing so, we remove distribution limitations and level the playing field across studios, so every title is available to every customer worldwide and the best content wins.
We are open to hiring candidates to work out of one of the following locations:
Culver City, CA, USA | Seattle, WA, USA
BASIC QUALIFICATIONS
- 4+ years of professional experience in Supply Chain, Program Management or Product Management- Strong attention to detail, end-to-end ownership, and driving results
- Strong verbal/written communication, including an ability to effectively communicate with both business and technical teams
- Experience leading cross-functional teams to deliver products and projects on tight deadlines
- Experience coordinating complex program development cycles
- Must be able to think creatively, deal with ambiguity, and manage changing and competing priorities
- Experience managing, analyzing, presenting, and communicating relevant results to senior management
- Experience with Excel and Access, or similar database
- Bachelor’s degree or 3+ years of equivalent professional experience
PREFERRED QUALIFICATIONS
- Experience in the Digital Supply Chain, Program Management or Product Management with large global organizations- Experience learning unfamiliar tooling and quickly developing expertise
- Demonstrated ability to work cross-functionally with engineering, design, and marketing/business counterparts to deliver online products/services
- Advanced skills and experience with Excel and Access, including standard formulas and data visualization
- Ability to understand customers and their behavior in order to drive new feature development
- Exceptional interpersonal and communication skills, including strong writing and speaking skills
- Advanced ability to draw insights from data and clearly communicate them (verbal/written) to the stakeholders and executives as required
- Broad commercial awareness developed in a fast-moving environment
- Be self-driven, and show ability to deliver on ambiguous projects with incomplete or imperfect data
- Master’s degree
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