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Installation Operations Manager
2 months ago
Company Description
At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work. Learn more about our culture .
Job Description
As the Installation Operations Manager , you will manage and oversee the operations for our Water Business Unit residential installation business. You will manage our external partners and installation contractors (schedules, communications) and monitor quality and customer satisfaction by tracking KPIs and using problem-solving skills to address any customer concerns as the Subject Matter Expert on our Moen Smart Water devices. As the business grows, you will identify and build the additional processes, systems, and support needed to expand.
The ideal candidate will have (5+) experience in project management in the construction industry and knowledge of plumbing industry standards and regulations . You will have experience using project management software and demonstrated experience managing multiple projects at once and effectively communicating and reporting progress across various levels of management. You must be able to travel domestically 25% of the time.
This position is remote based in the United States. The targeted salary range is $ 100K-150K base with bonus opportunity.
What you will be doing:
Manage multiple external partners that will install the Moen smart water devices in residential buildings including daily management of rates, quality, and customer satisfaction. Ensure Install Operations run smoothly, keeping a high bar in terms of install speed and quality. Develop new installation partners and onboard them in the network as needed, to increase our coverage and/or reduce costs and/or improve quality. Create and update installation procedures and communications to plumbers and other contractors to ensure efficient processing of new orders. Lead continuous improvement initiatives on install success and time to install. Engage cross-functional stakeholders as needed to drive resolution to installer and customer issues. Build team, process & systems needed to manage complexities of residential installation business. Communicate with key internal stakeholders around support needed for new and existing business, creating installation services as a key differentiator from our competition.
Qualifications
Bachelor’s degree in related field, or equivalent construction or plumbing experience. 5+ years’ experience in Operations, Logistics, &/or Construction (HVAC/Electrical/Plumbing). Thorough understanding of construction &/or plumbing installation project management. Ability to effectively communicate across multiple disciplines and levels, ranging from senior management to peers Must be able to travel up to 25% of the time.Preferred Qualifications
Plumbing license /Master Plumbing license. Knowledge of California construction plumbing codes
Additional Information
At Fortune Brands Innovations, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to support inclusivity and our associates’ feeling of belonging at work.
Fortune Brands Innovation (FBIN) is built on industry-leading brands and innovation within our operating segments: water, outdoors and security. We have an impressive track record of strong financial results, market outperformance and growth, which translates into career and professional growth opportunities for associates. Please visit our website at to learn more
Equal Employment Opportunity
FBIN is an equal opportunity employer. FBIN evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.
Reasonable Accommodations
FBIN is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at and let us know the nature of your request along with your contact information.
