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Service Manager

3 months ago

Downingtown, United States Jeff D'Ambrosio Auto Group Full time

 

At our family owned dealership, we have devoted ourselves to helping and serving our customers to the best of our ability.
We believe the cars we offer are the highest quality and ideal for your life needs.
We are always looking for bright, motivated, and energetic professionals to add to our world-class team.
Our dealership works as a team, and our team strives to be the best for our customers.
If you feel that your skills would be a valuable asset to our customers, then we want to get to know you

What We Offer

  • A great pay plan

  • Ongoing professional training

  • Flexible scheduling

  • Medical & Dental

  • 401(k) Retirement

  • Paid Vacation

Responsibilities  

  • Assist customers in servicing, repairing and explaining each service need.

  • Understanding customers' requirements and concerns; matching requirements and concerns to various service options.

  • Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.

  • Keeps abreast of new products, features, accessories and attend product training as required.

  • Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.

  • Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.

  • Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.

  • Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

Qualifications

  • A minimum of 3 years of experience as a Service Manager is required.

  • Strong focus on providing excellent customer service.

  • A high school diploma is required.

  • Automotive Service Management / Dealership: 5 years

  • Clean and valid Driver's License