Home Service Professional
3 weeks ago
We are looking for a dedicated Customer Service Representative to join our team at Mattioni Plumbing, Heating & Cooling. As a representative, you will be responsible for providing exceptional customer service by converting incoming calls into booked service appointments.
About the Job
The successful candidate will work in a hybrid environment, with a competitive salary of $17.00 per hour and an earning potential of $45k+ through bonus pay and 1.5x overtime pay. Our company values employee growth and development, offering ongoing training and career advancement opportunities. We also provide a range of benefits, including a company-sponsored healthcare package, dental/vision plans, paid time off, and more.
Responsibilities
Learn our call script to ensure professionalism and authenticity when communicating with customers.
Participate in regular training sessions to enhance skills and knowledge.
Maintain accurate records of customer interactions and updates in our database.
Maintain open communication with dispatch and management teams.
What We Offer
A competitive salary of $17.00 per hour and earning potential of $45k+.
Opportunities for career growth and development.
A comprehensive benefits package, including health insurance, dental/vision plans, and paid time off.
A dynamic work environment with hybrid schedule options.
A chance to work with a top-rated company, named Top Workplace by Philadelphia Inquirer in 2024 & 2023.
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