Full Time Customer Service
3 weeks ago
JOB SUMMARY
This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls. We are currently hiring for a nighttime/weekend position - this will include some weekday daytime shifts. Full-time employment is available with 401k and employer matching, health insurance, and paid vacation & holidays.
JOB DUTIES
Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company Good communication with the client and a courteous and pleasant demeanor on phone calls Make outbound calls to club membership clients to book maintenance jobs Maximize efficiency and profit of our technicians Work with technicians in the field to communicate job details, assist them from the office, etc. Work intensely with a team of CSRs to accomplish the above goals MINIMUM REQUIREMENTS
High school diploma or equivalent required Above-average verbal and telephone communication skills are essential Exceptional time management Must have good computer software skills Prior customer service experience preferred Nighttime/weekend/holiday availability Reliable transportation BENEFITS
Competitive hourly pay + Weekly Individual bonuses + Monthly Team Bonuses Flexible hours and scheduling Annual company bonuses and benefits Note from the hiring manager:
This job offer is full-time. If you have a particular need when it comes to hours, please specify under the open response section for your current situation.
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