Customer Service Manager

3 weeks ago

Baton Rouge, United States LMI Baton Rouge Full time
Job DescriptionJob Description

Are you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as an Entry Level Customer Service Manager. Our mission is to foster positive relationships with our customers and donors, educating them about the non-profit organizations we partner with and elevating their visibility within the community. We foster a culture of continuous learning and personal development, providing the support and resources you need to excel in your role.

In this role, you will be responsible for ensuring an exceptional customer experience by engaging with customers to understand their values, fostering open communication, and offering opportunities for donations. You will engage in daily interactions with customers, consistently upholding courtesy, professionalism, and kindness to create a positive impression. Your role also involves the management of donations, including tracking and processing new contributions, as well as promoting brand awareness initiatives. Additionally, you will be expected to skillfully handle customer complaints to enhance overall satisfaction.

Key Responsibilities of an Entry Level Customer Service Manager:

  • Interact with customers and members of the community and effectively resolve customer issues, complaints, and conflicts to ensure customer satisfaction and understanding
  • Maintain a deep understanding of our client's products or services to provide accurate information to customers
  • Adhere to company policies, procedures, and ethical standards
  • Stay up-to-date with product knowledge, customer service techniques, and company policies through training and self-improvement
  • Maintain detailed records of customer interactions through company’s key performance indicators provided in training

Skills and Qualities We Seek in an Entry Level Customer Service Manager:

  • Empathy, Patience, and Consistency: You should be capable of managing a diverse range of customer demographics, backgrounds, and personas with confidence, providing the same high level of service to each individual.
  • Adaptability: Embrace the variability of a people-centric career, handle challenges with resilience, and tackle surprises with a sense of humor.
  • Clear Communication: Use authentic, positive language to convey your message effectively. Stay engaged and ensure customer satisfaction with every interaction.

Requirements of an Entry Level Customer Service Manager:

  • High school diploma or equivalent
  • Previous customer service or related experience preferred, but not required
  • Proven interpersonal skills 
  • Ability to remain patient and composed, even in challenging customer situations
  • Flexibility to adapt to changing customer needs and departmental requirements.
  • Effective time management and organizational skills to handle multiple customer inquiries efficiently.
  • Adherence to company policies, industry regulations, and ethical standards.
  • A track record of punctuality and reliability in meeting work schedules.
  •  Ability to meet or exceed company’s performance metrics



 

#LI-Onsite

Powered by JazzHR

6n0eB8RxJb

  • Customer Service Manager

    2 weeks ago

    Baton Rouge, United States LMI Baton Rouge Full time

    Job DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as an Entry Level Customer Service Manager. Our mission is to foster positive relationships with our...

  • Customer Service Manager

    7 days ago

    Baton Rouge, United States LMI Baton Rouge Full time

    Job DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as an Entry Level Customer Service Manager. Our mission is to foster positive relationships with our...

  • Customer Service Representative

    2 days ago

    Baton Rouge, United States Ccpfresh Full time

    **Customer Service Representative** Capitol City Produce is looking to add an EXCEPTIONAL Customer Service Representative to the team. We are looking for someone who is detail oriented, professional, and works well under pressure. * Paid Vacations and Holidays * Opportunity for Advancement * Weekly Pay & On Demand Pay!!! * Wellness Program * Matching...

  • Customer Service Representative

    5 days ago

    Baton Rouge, United States Loansbyworld Full time

    **Customer Service Representative** Baton Rouge, LA We're looking for a friendly and outgoing Customer Service Representative (Account Specialist) who can provide outstanding customer service, with opportunities for advancement! Provide in-person customer service, call customers to get them on track with payments, prepare loan documents, take payments, and...

  • Customer Service Specialist

    1 month ago

    Baton Rouge, United States Rollins Full time

    ** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO024551 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Specialists** are committed to this purpose. Our **Customer Service Specialists** are...

  • Customer Service Representative

    5 days ago

    Baton Rouge, United States David's Bridal Full time

    BEST. JOB. EVER! Minimal weekday hours required (join for weekends only!) Generous Team Member discount $400 bonus for every referral hired with NO LIMIT* Competitive hourly pay rates & team bonus Get Paid Early! *Additional terms and conditions apply. At David's Bridal, we empower our customers and our employees to stay true to their dreams and find...

  • Director, Customer Service

    4 days ago

    Baton Rouge, United States Bcbsla Full time

    Director, Customer Service Baton Rouge , Louisiana We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with Blue Cross. Please note that effective Jan. 4, 2022, Blue Cross and Blue Shield of...

  • Director, Customer Service

    2 weeks ago

    Baton Rouge, United States Bcbsla Full time

    Director, Customer Service Baton Rouge , Louisiana We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with Blue Cross. Please note that effective Jan. 4, 2022, Blue Cross and Blue Shield of...

  • Director, Customer Service

    1 week ago

    Baton Rouge, United States Bcbsla Full time

    Director, Customer Service Baton Rouge , Louisiana We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with Blue Cross. Please note that effective Jan. 4, 2022, Blue Cross and Blue Shield of...

  • Customer Service Representative

    2 weeks ago

    Baton Rouge, United States Window World of Baton Rouge, LLC Full time

    Summary America's leading replacement window company, Window World, is looking for a Customer Service Representative to join our headquarters in Baton Rouge, LA. In this position, you'll be responsible for ensuring best-in-class customer experience by assisting customers with products and services-related questions and resolving customer concerns with...

  • Customer Service Representative

    2 weeks ago

    Baton Rouge, United States Window World of Baton Rouge Full time

    Job DescriptionJob DescriptionSummaryAmerica's leading replacement window company, Window World, is looking for a Customer Service Representative to join our headquarters in Baton Rouge, LA. In this position, you'll be responsible for ensuring best-in-class customer experience by assisting customers with products and services-related questions and...

  • Customer Service Representative

    2 weeks ago

    Baton Rouge, United States Window World of Baton Rouge Full time

    Job DescriptionJob DescriptionSummaryAmerica's leading replacement window company, Window World, is looking for a Customer Service Representative to join our headquarters in Baton Rouge, LA. In this position, you'll be responsible for ensuring best-in-class customer experience by assisting customers with products and services-related questions and...

  • Cashier/Customer Service

    1 month ago

    Baton Rouge, United States Calandro's Supermarket Full time

    Ability to meet personal goals Compensation/Benefits Compensation/Benefits I enjoy serving people and my position at Calandro's my position as Cashier has enhanced my skills to be able to continue to service our customers in a professional and friendly atmosphere. Our management strives to make working for the company very enjoyable and less stressful. The...

  • Customer Service Associate

    5 days ago

    Baton Rouge, United States Raising Cane's Full time

    Starting hiring pay range (based on location, experience, qualifications, etc.): $10 - 12 / hour As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru,...

  • Customer Service Representative

    24 hours ago

    Baton Rouge, United States AWC Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO001109 Showing 1 location **Job Details** **Description** Our 450 employee owners love being the go to experts for Industrial Control Systems, striving always to out-know, out-care and out-service all rivals. We build communities of passionate local...

  • Customer Service Representative

    3 days ago

    Baton Rouge, United States Blaze Grills Full time

    **Customer Service Representative** at Blaze Baton Rouge We are looking for a highly organized Office Specialist for our office located in Baton Rouge, Louisiana. The Office Specialist is responsible for various accounting duties such as entering purchase orders, invoicing, handling returns, credits, chargebacks, receivables, shipping paperwork, etc. This...

  • Customer Service Associate

    3 days ago

    Baton Rouge, United States Raising Cane's Chicken Fingers Full time

    **Customer Service Associate** Baton Rouge, Louisiana **BENEFITS** **Voluntary** * Dental * Vision * Supplemental Life Insurance * Pet Insurance * 401(k) With Employer Match (age 21 & older) * Crewmember Assistance Program * Discounted Online Education Opportunities * Free Resources For Furthering Your Education **full-time** * Medical & Pharmacy * Benefits...

  • Customer Service Representative

    3 days ago

    Baton Rouge, United States Southern Air Heating Cooling & Plumbing Full time

    Overview Looking to TRADE UP to a better opportunity? Southern Air of Baton Rouge is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team. The Customer Service Representative is paid hourly plus opportunity for spiffs and commissions. Why join our team: We care for our employees'...

  • Rep III

    5 days ago

    Baton Rouge, United States Total Safety Full time

    ** Rep III - Customer Service** **Job Category****:** Customer Service **Requisition Number****:** REPII003603 Showing 1 location **Job Details** **Description** ****This position works at the Total Safety office in Gonzales, Louisiana. Reliable transportation and a clean driving record is required.**** **Specific Job Duties and Responsibilities** * Answers...

  • Customer Service Representative

    7 days ago

    Baton Rouge, United States Southeastrans Full time

    This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services. ESSENTIAL FUNCTIONS:Assists callers efficiently and in Customer Service Representative, Customer Service, Representative, Transportation, Retail