Publications Account Specialist

2 months ago


Lansing, United States The American Physical Society Full time

Responsibilities

:

Proactively renew, win-back, and investigate Open Access migration discussions with existing and new accounts.

Perform gap analyses with the support of a data analyst to target growth opportunities.

Planning & Reporting

Create and execute detailed plans to achieve revenue targets.

Deliver accurate, timely reporting via Salesforce and other platforms.

Customer Satisfaction

Support and improve customer satisfaction through swift and accurate responses.

Develop a meaningful understanding of APS products, business models, and customer needs.

Negotiation & Improvement

Negotiate favorable pricing and terms.

Proactively contribute to the continuous improvement of business policies, processes, systems, and data.

Strategy & Collaboration

Contribute to the evolution of APS product strategy by advising line management on emerging trends, opportunities, threats, risks, competing priorities, and other concerns.

Collaborate on projects that assist with daily sales activities and improve the APS publishing strategy on an ad hoc basis.

Assist by scheduling and managing periodic campaigns, such as the annual win-back effort and sales trial follow-up.

Liaise with Marketing and assist with sales meetings plans and preparation.

Additional duties as assigned.

Education:

Bachelor's degree preferred or three years of equivalent work experience in licensing, sales, scholarly publications and products or customer new business acquisition service may be accepted.


Experience, Knowledge, Skills, and Abilities:

A minimum of 3 years experience in institutional sales or licensing of scholarly publications and products or account management and new business acquisition experience.

Proven track record within a structured sales environment

Proficient knowledge of scholarly communication, academic library markets, trends in research communities in the journals publishing industry

Excellent customer service & communication skills.

Experience at a publishing firm or association is preferred.

Proficient knowledge of Open Access knowledge & publishing trends.

Self-motivated, with a strong drive for results

Advanced data analysis & software proficiency (CRM, Salesforce, MS Office Suite, Google Suite).

Strong ability to use data to drive decision-making, identify opportunities, and support customer needs

Ability to plan, manage and measure your own work

Ability to make timely, quality decisions

Demonstrated skills in relationship building and customer service

Business travel savvy and availability to travel up to 30-40% of the time

Ideally located within the defined territory, for proximity to customers

Ability to work well both independently as well as collaboratively with interdepartmental teams and external colleagues

Ability to work effectively and efficiently from a remote location, or while traveling, with minimal day-to-day supervision

Strong written and verbal communication skills

Ability to adapt and remain flexible to changing priorities

Attention to detail



Travel: This position requires up to 40% travel to attend events and meetings, including travel to APS offices in Long Island, NY; Washington DC; and College Park, MD, as well as other off-site locations for periodic meetings and training sessions. Additional travel may be required as assigned by the supervisor.


Salary:


The salary range for this position takes into account various factors influencing compensation decisions, such as skill sets, experience, training, and other business and organizational requirements. The salary listed within the specified ranges considers relevant experience. Our compensation philosophy at APS aims to maintain salaries at the midpoint of the market. As a result, we typically hire within the target starting range. Exceptional, rare cases may merit reviews above target starting range for specialized or niche skills aligned with strategic operational goals.


Hiring Range: $82,/year - $,/year (USD)

Target Starting Range : $82,/year - $91,/year (USD)


Incentive Compensation:


Full-time employees in this position may earn incentives based on various factors. Incentives for hires in are prorated daily from the hire date. Incentive agreements are effective for and may be modified or revoked at any time by APS. Incentives and commissions will be determined according to the definitions provided in the offer and will be awarded by specified dates.

About The American Physical Society The American Physical Society (APS) is a nonprofit membership organization working to advance and diffuse the knowledge of physics through its outstanding research journals, scientific meetings, and education, outreach, advocacy, and international activities. APS represents more than 50, members, including physicists in academia, national laboratories, and industry in the United States and throughout the world.
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