Client Service Associate

3 days ago

Kankakee, United States Jackson Hewitt - 2225 Full time
Tax Preparers Needed in Kankakee, Bourbonnais, Watseka



Start a career and Get More in Return®. Jackson Hewitt offices are working hard for the hardest working, and we are on a mission to completely change the way our customers engage with their taxes. At Jackson Hewitt, you’ll find work that works for you and adds up. We’ve got flexibility, career development opportunities, and a chance to work in your neighborhood.
We’ve got your back, since we are one of the nation’s largest retailers (nearly 6,000 locations). We have a passion for our employees and our customers. We recognize and appreciate our corporate and local office team members are our greatest assets. As a Seasonal Tax Associate (Entry Level Tax Preparer), you will be responsible for providing guidance, explaining, preparing, and completing accurately tax-related forms for clients, including multiyear, multistate, year-end tax forms and provide clients with IRS audit support.
Complete E-filing, provide printed copies of returns for clients to review, sign and e-file these forms to IRS and state agencies. Flexible Schedules Available: Day shift Night shift Weekends Weekdays Full-time or Part-time Are you: Looking to learn a new career and break into the tax industry? Someone with gaps in their work history or is looking to boost their skills and resume? Someone who is looking to get back into the workforce?
  • New to the workforce or with limited experience/education and a willingness to learn? Retired and want to continue to make an impact? Someone without a college diploma? No problem
  • A Veteran or military personnel transitioning to civilian life? A military spouse, dependent, or caregiver seeking a seasonal opportunity? A recent college graduate or current college student? A stay-at-home parent who needs a flexible work schedule?
  • A gig worker or looking to add a second income? Bilingual? Bilingual candidates are highly encouraged to apply What you’ll do here: Conduct face-to-face tax interviews with clients.
  • Prepare complete and accurate tax returns. Generate business growth, increase client retention, and offer additional products and services. Provide clients with IRS audit support. **
Complete all related tax forms in accordance with policies, and in compliance with legislation and regulations.
  • Collection and processing of clients’ payments while ensuring timely deposits. Marketing and business generation efforts. Furnishes taxpayers with sufficient information and advice to ensure correct tax form completion. Answer client calls via our national call center routing system.
  • Answer questions and provide future tax planning to clients. Resolve client complaints or refers situations to supervisor (as appropriate) for resolution. Support office priorities through teamwork and collaboration. Skills you’ll bring for success:
Passion for providing extraordinary customer service. * Excellent communication and interpersonal skills. Experience working in a fast-paced environment. Basic knowledge of computer functions and math. Sales and/or marketing experience.
  • Experience in accounting, finance, retail, bookkeeping or tax preferred. High School Diploma. PTIN Certification: Yes What you’ll get if you join us:
Eligible for year-end annual bonus program Flexible work schedule Tax preparation training and PTIN registration Professional development and continuous training Expand your leadership and operational knowledge Learn from the leaders how to best support clients during busy retail tax locations Make a visible impact within the organization Join a fast-paced, innovative culture with an open and collaborative environment Ample opportunity to develop core and new skillsets and have a stake in your own success Opportunities for advancement within the organization Join a great organization that cares about its employees At Jackson Hewitt, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes.We do this with integrity, quality, and consistency. This is something that most taxpayers do not receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”.
This is our mission, and it is a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients. Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year.
That is where you come in We are here to ease their stress and provide expert customer service and tax knowledge. We appreciate your interest in Jackson Hewitt Tax Service. Jackson Hewitt Tax Service is an equal employment opportunity employer.
The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age (40 and over), disability, gender identity, sexual orientation, or any other basis protected by applicable federal, state, or local laws. Jackson Hewitt Tax Service also prohibits harassment of applicants or employees based on any of these protected categories. It is also Jackson Hewitt Tax Service’s policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
  • Flexible schedule
Compensation Package:
  • Bonus opportunities
Education:
  • High school or equivalent
Work Location: In person

PTIN Certification: Yes

By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.

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