Institutional Services Processor

1 month ago

Westlake, United States Equity Trust Full time
This position is based out of our Westlake, OH office and is eligible for a hybrid schedule after the probationary period.
 
JOB SUMMARY:
The Investment Processor reviews non-traditional investment requests to verify that each submission includes all appropriate documentation and is titled properly to ensure ownership through the client’s self-directed IRA. Works with clients to obtain necessary corrections to complete the request(s). 
       
ESSENTIAL FUNCTIONS:
  • Reviews paperwork submitted for investment requests; corrects pending requests 
  • Contacts clients as well as third parties, primarily by phone, regarding outstanding items and providing status updates on requests in process
  • Enters asset information and funding instructions accurately in workflow system
  • Executes required paperwork and prepares outgoing mail according to the client’s request
OTHER FUNCTIONS:
  • Submits account correction requests as needed when errors are identified within the review process
  • Assists other team members with their items in times of high volume, as instructed by leadership
  • Cooperates with other departments to cultivate relationships with representatives who bring ongoing investors to the Company
  • Performs other duties as assigned
 
QUALIFICATIONS:
Education and Experience: 
  • High School Diploma or equivalent 
  • Associate’s Degree in Arts/Science preferred
  • Financial or Real Estate background a plus
  • Minimum 3 years of experience in a fast paced, customer driven environment 
PROFESSIONAL CERTIFICATION(S):
  • None required
TECHNICAL SKILLS:
  • Intermediate level proficiency in Microsoft Office 
 
BEHAVIORAL COMPETENCIES
  • In addition to the Core Company competencies of Customer Focus, Collaboration & Teamwork, Integrity & Trust, and Self-Development.
  • Composure
  • Informing    
  • Conflict Management
  • Time Management    
  • Written and Verbal Communication 
  • Listening    
 
PHYSICAL DEMANDS/WORK ENVIRONMENT:
This job operates in a professional office environment. This role routinely uses standard office equipment. While performing the duties of this job, the Associate is regularly required to speak and hear. The Associate is frequently required to sit for extended periods of time, stand, walk, use hands and fingers, and reach with hands and arms. It requires the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

DISCLAIMER/ASSOCIATE ACKNOWLEDGEMENT:
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Equity Trust Company is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. If you have a disability that requires accommodation or paper application, please contact us at careers@trustetc.com.

About Equity Trust:

Equity Trust empowers individual investors and financial professionals by removing the barriers to investment freedom. As an IRS approved custodian, we fulfill the custodial and administrative duties required for each type of investment account our clients hold.With an Equity Trust account, clients have the opportunity to invest in alternative assets such as real estate, precious metals, private equity, and more. Additionally, clients can invest in traditional assets such as stocks and mutual funds – all through a single custodian.As an industry-leading custodian of alternative assets in tax-advantaged accounts, our 45-year* track record of excellence is unmatched in the industry. Equity Trust streamlines the investment experience by offering optimized solutions, processes, and service.As a directed custodian, Equity Trust does not provide tax, legal or investment advice, nor do we offer or sponsor any proprietary investment products.

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