Customer Service Rep
4 months ago
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.
Job Responsibilities:
Communicate with customers via inbound and outbound manual calls, as well as outbound calls that are generated via an automated dialer systemDocument calls, entering customer orders in computerized record keeping systemVerify and update customer demographic informationRead and analyze documents such as patient orders Comprehend pharmacy prescription terminologyEffectively communicate with coworkers and patients alike Help with the training of employeesCalculate figures and amounts in reference to frequency and doses dispensed Apply common sense understanding to carry out oral and written instructionsEducation and Experience:
High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experienceMust meet any licensing requirements necessary for specific locationData-entry and computer experience requiredPhysical Demands:
The employee must occasionally lift and/or move up to 10 pounds.
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