Customer Service Rep-Healthcare

1 month ago

Kansas City, United States NTT DATA Full time
NTT DATA Services currently seeks Remote Healthcare Customer Service Repsto join our team in Kansas City, KS (must be 2 hours away from the Overland Park Area. - MUST be able to commute into the office for any technical issues)

Customer Service Representative is the face of Healthcare and impacts members' service experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled. Customer inquiries are basic and at times complex nature. Engages, consults and educates members based upon the member's unique needs, preferences and understanding of Healthcare plans, tools and resources to help guide the members along a clear path to care.

Role Responsibilities - Answers questions and resolves issues based on phone calls/letters from members, providers, and other departments. Triages resulting rework to appropriate staff. Documents and tracks contacts with members, providers and plan sponsors. - The CSR guides the member through their members plan of benefits, Healthcare policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines. - Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members' best health. -Taking accountability to fully understand the member's needs by building a trusting and caring relationship with the member. Anticipates customer needs. - Provides the customer with related information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc. - Explains member's rights and responsibilities in accordance with contract.

Required Skills/Experience 2+ years Customer Service experience in a transaction based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
  • 2+ years experience working in a high voumn production environment.
  • 2+ years working in healthcare environment
Education: Verifiable high school diploma or GED and have 2+ years of relevant work experience. Hours: M-F 8:00am - 5:00pm

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is $21.00. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. #INDHRS

  • Customer Service Rep

    1 month ago

    Kansas City, United States Fresh Form Draft Full time

    Customer Service RepDepartment: Opusign Employment Type: Full Time Location: Kansas City, MO Compensation: $18.50 - $28.00 / hour Description At Opusign, we are a passionate nonprofit charity dedicated to safeguarding wildlife and the natural world. Our mission is rooted in the belief that every living creature, big or small, plays an indispensable role in...

  • Customer Service Rep-Healthcare

    4 weeks ago

    Kansas City, United States NTT DATA Full time

    NTT DATA Services currently seeks Remote Healthcare Customer Service Repsto join our team in Kansas City, KS (must be 2 hours away from the Overland Park Area. - MUST be able to commute into the office for any technical issues)Customer Service Representative is the face of Healthcare and impacts members' service experience by manner of how customer service...

  • Customer Service Rep-Healthcare

    1 month ago

    Kansas City, United States NTT DATA Full time

    NTT DATA Services currently seeks Remote Healthcare Customer Service Repsto join our team in Kansas City, KS (must be 2 hours away from the Overland Park Area. - MUST be able to commute into the office for any technical issues)Customer Service Representative is the face of Healthcare and impacts members' service experience by manner of how customer service...

  • Customer Service Rep-Healthcare

    1 month ago

    Kansas City, United States NTT DATA Full time

    NTT DATA Services currently seeks Remote Healthcare Customer Service Repsto join our team in Kansas City, KS (must be 2 hours away from the Overland Park Area. - MUST be able to commute into the office for any technical issues)Customer Service Representative is the face of Healthcare and impacts members' service experience by manner of how customer service...

  • Customer Service Rep-Healthcare

    1 month ago

    Kansas City, United States NTT DATA Full time

    NTT DATA Services currently seeks Remote Healthcare Customer Service Repsto join our team in Kansas City, KS (must be 2 hours away from the Overland Park Area. - MUST be able to commute into the office for any technical issues)Customer Service Representative is the face of Healthcare and impacts members' service experience by manner of how customer service...

  • Customer Service Rep-Healthcare

    1 month ago

    Kansas City, United States NTT DATA Full time

    NTT DATA Services currently seeks Remote Healthcare Customer Service Repsto join our team in Kansas City, KS (must be 2 hours away from the Overland Park Area. - MUST be able to commute into the office for any technical issues)Customer Service Representative is the face of Healthcare and impacts members' service experience by manner of how customer service...

  • Customer Service Rep-Healthcare

    1 month ago

    Kansas City, United States NTT DATA Full time

    NTT DATA Services currently seeks Remote Healthcare Customer Service Repsto join our team in Kansas City, KS (must be 2 hours away from the Overland Park Area. - MUST be able to commute into the office for any technical issues) Customer Service Representative is the face of Healthcare and impacts members' service experience by manner of how customer service...

  • Customer Service Rep-Healthcare

    1 month ago

    Kansas City, United States NTT DATA Full time

    NTT DATA Services currently seeks Remote Healthcare Customer Service Repsto join our team in Kansas City, KS (must be 2 hours away from the Overland Park Area. - MUST be able to commute into the office for any technical issues)Customer Service Representative is the face of Healthcare and impacts members' service experience by manner of how customer service...

  • Customer Service Rep-Healthcare

    1 month ago

    Kansas City, United States NTT DATA Full time

    NTT DATA Services currently seeks Remote Healthcare Customer Service Repsto join our team in Kansas City, KS (must be 2 hours away from the Overland Park Area. - MUST be able to commute into the office for any technical issues)Customer Service Representative is the face of Healthcare and impacts members' service experience by manner of how customer service...

  • Customer Service Rep>

    4 months ago

    Sioux City, United States Americold Full time

    Americold - 2640 Murray Street [Customer Service Representative] As a Customer Service Rep at Americold, you'll: Respond to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc. and report customer feedback to management; Provide clerical support including overseeing all paperwork associated with orders, maintaining...

  • Entry Level Customer Service Rep

    4 weeks ago

    Kansas City, United States Fresh Form Draft Full time

    Entry Level Customer Service RepDepartment: BeloForm Craft Employment Type: Full Time Location: Kansas City, MO Compensation: $18.50 - $27.00 / hour DescriptionJob Description: The Entry-Level Customer Service Representative at BeloForm Craft in Kansas City, MO, will be responsible for providing support to customers by handling inquiries, resolving issues,...

  • Entry Level Customer Service Rep

    2 months ago

    Kansas City, United States Fresh Form Draft Full time

    Entry Level Customer Service RepDepartment: BeloForm Craft Employment Type: Full Time Location: Kansas City, MO Compensation: $18.50 - $27.00 / hour Description At BeloForm Craft, we believe in the transformative power of architecture to shape the world around us. As an innovative and forward-thinking architecture firm, we are dedicated to crafting spaces...

  • Customer Service Rep-Healthcare

    1 month ago

    Kansas City, KS, United States NTT DATA Full time

    NTT DATA Services currently seeks Remote Healthcare Customer Service Repsto join our team in Kansas City, KS (must be 2 hours away from the Overland Park Area. - MUST be able to commute into the office for any technical issues)Customer Service Representative is the face of Healthcare and impacts members' service experience by manner of how customer service...

  • Customer Service Representative>

    6 months ago

    Kansas City, United States XPO Logistics Full time

    XPO Logistics - JobID: 371202 [Customer Service Representative] As a Customer Service Rep at XPO Logistics, you'll: Assist customers and business partners via telephone and email; Handle customer complaints in a calm, professional manner; Diagnose, assess and resolve problems or issues; Monitor progress of delivery routes; Scan haul-away pods and verify...

  • Guest Services Rep Full

    1 month ago

    Kansas City, United States Extended Stay Full time

    Extended Stay - 8805 Leeds Road [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...

  • Customer Service Rep

    5 months ago

    Kansas City, United States The UPS Store Center 63 Shopping Center Full time

    The Part-Time Customer Service Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our...

  • Customer Service Rep

    2 weeks ago

    Plant City, United States Mr Greens Produce Inc Full time

    Job DetailsJob Location Central Florida - Plant City, FL DescriptionMr Greens Produce is seeking a 2nd-Shift Customer Service Rep!Apply Today! Mr Greens has proudly grown into one of the largest privately-owned produce distributors in Florida. With deliveries 365-days a year, 7-days a week and multiple runs per day, Mr Greens has set the gold standard for...

  • Customer Service Rep

    3 months ago

    Brigham City, United States Domino's Pizza LLC Full time

    We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the...

  • Customer Service Rep

    1 week ago

    Salt Lake City, United States Packaging Corporation of America Full time

    CUSTOMER SERVICE REP Salt Lake City, UT, USA Req #20756 Thursday, November 14, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and...

  • Customer Service Rep

    2 weeks ago

    Salt Lake City, United States Packaging Corporation of America Full time

    CUSTOMER SERVICE REP Salt Lake City, UT, USA Req #20756 Thursday, November 7, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and...