BOS Lead Passenger Service Agent

Found in: Talent US C2 - 1 week ago

Boston, United States Swissport International AG Part time

Job summary

Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned. 

Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays. 


Your activities 

Supervise/control staff assignments including reporting, absences, overtime and compensation. Plan and deploy resources to ensure that we are collectively successful by producing rosters in line with customer agreements and operational requirements. Develop an open feedback culture by managing the performance of employees and ensure the delivery of training to the required standard. Ensure compliance with all Swissport corporate safety and security procedures in order to meet / exceed regulatory standards and deliver the desired customer service experience. Maintain, up-to-date company’s and customer manuals and documentation. Build and maintain relationships with customers and airport authorities. Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, 1-1's and completion of relevant reports. Ensure compliance with Swissport's SOPs and policies. Ensure maximum efficiency in the operation of inbound and outbound flights. Resolve conflict and irregularities and take appropriate action. Responsible for maintenance of assigned equipment and materials. Implement and monitor the local emergency plan.

Your profile

High School Diploma or equivalent. 3-5 years industry experience. 1-3 years managerial / supervisory experience. Ability to work in a team environment. Excellent organizational and planning skills. Excellent oral and written communication skills. Proficiency in Microsoft Office. Must be able to work in inclement weather.

What we offer

401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance

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