Technology Analyst Associate

2 weeks ago


Murray, United States Intermountain Healthcare Full time

Job Description

:The Technology Analyst Associate is responsible for providing analysis, design, configuration, testing, implementation and support (technical and functional) of administrative, financial, or clinical information systems. Consultant-level professional experienced in all aspects of healthcare related information systems. Encompasses full knowledge required within the configuration, installation, design, testing, implementation and maintenance of administrative, financial, or clinical information systems. Typically designs and develops approaches that are implemented by others. Is able to function independently. Provides technical and professional guidance and leadership to peers.

As a Technical Assistance Center Analyst I, you need to know how to:

Work assigned ticketing and chat queue. Respond to, diagnose, and support PC, server, applications and hardware through discussion with users. Leverage knowledge base to improve and support first call resolution. Identify workarounds when needed and route more complex issues to the secondary and tertiary teams of support as required. Interact with network services, application support, and site support to restore service and/or identify and correct reported issues, as needed. Document and prioritize service desk tickets, chat, and emails, call accurately in the ticketing system and respond in a timely manner as guided by the department's Service Level Agreements. Support resolution of urgent issues, including paging appropriate experts to help resolve critical issues, as needed.


This role will work Monday-Friday from 6:30am-3pm MST.
 

Your experience.

We hire people, not resumes. But we also expect excellence, which is why we require:

High School Diploma or equivalent, required Associates or Bachelor's Degree, preferred At least three (3) years of customer service experience, required At least one (1) year of Service Desk or Helpdesk experience , preferred At least one (1) year of previous supervisory/ leadership experience, preferred HDI (Help Desk Institute) Certification and A+ Certification, preferred ITIL Foundations preferred Previous IT and Healthcare experience is preferred

Physical Requirements:

Anticipated job posting close date:

09/01/2024

Location:

Peaks Regional Office

Work City:

Broomfield

Work State:

Colorado

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$ - $

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment todiversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.




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