See more Collapse

Customer Service Representative

2 months ago

Stockbridge, United States Quipt Home Medical Full time
Job DescriptionJob DescriptionDescription:

Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.


Position: Customer Service Representative


Position Reports To

Branch Manager/CSR Director



Position Summary

As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and/or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.



Let’s start with what’s important to you. The Benefits.....

  • Medical Insurance- multiple plans to choose from
  • Dental & Vision Insurance
  • Short Term Disability & Long Term Disability Options
  • Life Insurance
  • Generous PTO plan
  • Paid Holidays
  • 401K
  • 401K match
  • Competitive Pay

Essential Responsibilities:

Have a comprehensive understanding of the following:

  • All products we carry
  • Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs
  • Basic Brightree Functions
  • Proper Intake Procedures
  • Insurance Verification and Eligibility
  • CMN Requirements and Prior Authorizations
  • Documentation Requirements of the Equipment
  • Patient’s Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade)
  • Difference Between Verbal, Written and WOPD orders
  • Complaint Resolution Procedures
  • Answers the telephone using the company’s professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail number.
  • Greets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them.
  • Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence.
  • Qualify orders by identifying the customer’s diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate. Informs customers of financial responsibility.
  • Inputs customers’ orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians.
  • Arranges for convenient customer delivery/pickup time with patient and/or caregivers. Conveys orders to Clinical Specialists and/or delivery personnel.
  • Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs.
  • Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy.
  • Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure.
  • Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database.
  • Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed.
  • Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner.
  • All patient files and information are maintained and current at all times.
  • Participates in company training programs
  • Demonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders.
  • Timely filing of all necessary paperwork into patient charts.
  • Assist in working various computer reports for quality assurance.
  • Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists.
  • Strict adherence to all company policies and procedures.
  • Performs schedules hours, staggered shifts in accordance to the needs of the company.
  • Perform all above duties in other company locations when required.
  • May perform other duties not specifically listed in this position description as assigned by supervisor.
  • Continually strive to develop your knowledge and skills in all areas of your job.


Requirements:

Position Qualifications

  • High School Diploma or equivalent
  • Previous experience in a Clerical or Customer Service environment
  • Knowledge of Microsoft Office (Word, Excel) etc.
  • Proficient general office skills (typing, computer, fax, filing, multiple phone line)
  • Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred

Continuing Education

As designated by management to include company in services and off-site training programs as appropriate to industry and position.


FLSA Status

Non-Exempt

Licenses, etc.

None




We have other current jobs related to this field that you can find below

  • Customer Service Representative

    2 months ago

    Stockbridge, United States Sun Technologies Full time

    Job Title : Customer Service Representative Required Skills : Call Center, Customer Service. Location : Stockbridge,Georgia **Job Description** **Customer Service Representative: Responsibilities:** As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound...

  • Customer Service Representative

    3 months ago

    Stockbridge, United States U-Haul Full time

    Location: 471 Eagles Landing Pkwy, Stockbridge, Georgia 30281 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative- Stockbridge, GA

    2 weeks ago

    Stockbridge, United States 1st Franklin Financial Full time

    Join the 1st Franklin team as a Customer Service Representative. Salary: $14.00 to $15.75 per hour This position leverages interpersonal skills, and business knowledge to meet the needs of our customers. This position works closely with the Branch Ma Customer Service Representative, Customer Service, Bridge, Representative, Customer Experience, Retail,...

  • Customer Service/Receptionist

    4 months ago

    Stockbridge, United States Duo Healthcare Full time

    This role will be responsible for greeting and assisting customers and guests as the receptionist for our corporate location. In addition to receptionist reponsibilities, the Purchasing Operations Representative will assist and provide support to the Director, Managers and Purchasing Agents within the Purchasing Department. This role will interact with...

  • Customer Service Representative

    5 days ago

    Stockbridge, United States Andygawron Full time

    Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and...

  • Financial Services Representative State Farm Agent Team Member

    3 months ago

    Stockbridge, United States Kim Mays - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Financial Services Representative State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Customer Service Attendant

    3 months ago

    Stockbridge, United States Swifty Car Wash Full time

    Job DescriptionJob DescriptionDescription:Car Wash AttendantAttention all car enthusiasts and clean freaks! We are currently seeking a fun-loving and hardworking Car Wash Attendant to join our team.Eligible for Quarterly Bonus Incentive Learning & Growth Opportunities! We want you to learn and grow everyday!Ways to Move Up! All of our Leaders started in the...

  • Team Member

    3 months ago

    Stockbridge, United States Chick-fil-A Full time

    Company: Chick-fil-A Eagle's Landing (Across from Piedmont Henry Hospital) Voted as America's favorite & one of the fastest-growing quick-service restaurants in the country Industry leader in Customer Service & Hospitality Faith-based, individually owned & operated company Chick-fil-A has the highest customer satisfaction scores for 9 consecutive years...

  • Team Member

    3 months ago

    Stockbridge, United States Cooper Connect Full time

    Job DescriptionJob DescriptionCompany: Chick-fil-A Eagle's Landing (Across from Piedmont Henry Hospital)Voted as America’s favorite & one of the fastest-growing quick-service restaurants in the countryIndustry leader in Customer Service & HospitalityFaith-based, individually owned & operated companyChick-fil-A has the highest customer satisfaction...

  • Inside Sales Representative

    3 weeks ago

    Stockbridge, United States GFL Industries Full time

    The Inside Sales Representative is responsible for inbound and outbound calls and follow-up to ensure targeted profitable growth in support of the Commercial and Industrial lines of business. This involves engaging in all new development activities of an assigned book of business.Key Responsibilities:• Acquire new revenue growth by generating outbound...

  • Bilingual Insurance Sales Representative

    3 weeks ago

    Stockbridge, United States Rocio Camacho-Farmers Insurance Agency Full time

    Job DescriptionJob DescriptionIf you are an Amazing Insurance Sales Representative who wants to grow and make great money working at an amazing insurance company then keep reading!As an Insurance Sales Representative, you will make outbound calls to generate appointments and market a wide range of insurance products and services. Apply today to start your...

  • Inside Sales Representative

    4 weeks ago

    Stockbridge, Georgia, United States GFL Industries Full time

    The Inside Sales Representative is responsible for inbound and outbound calls and follow-up to ensure targeted profitable growth in support of the Commercial and Industrial lines of business. This involves engaging in all new development activities of an assigned book of business.Key Responsibilities: Acquire new revenue growth by generating outbound calls...

  • Inside Sales Representative

    4 weeks ago

    Stockbridge, United States GFL Environmental Full time

    The Inside Sales Representative is responsible for inbound and outbound calls and follow-up to ensure targeted profitable growth in support of the Commercial and Industrial lines of business. This involves engaging in all new development activities of an assigned book of business. Key Responsibilities:•    Acquire new revenue growth by generating...

  • Customs Brokerage Entry Writer

    20 hours ago

    Stockbridge, United States DB Group SpA Full time

    Job DescriptionPRIMARY RESPONSIBILITIES - These responsibilities include the following, but are not limited to: Analyze and validate import documentation and data to ensure they are in accordance with all applicable laws and regulations prior to entry submission to U.S Customs and Partner Government Agencies (PGA) Enter required shipment data and customs...

  • Customer Relations Representative

    3 months ago

    Stockbridge, United States Shiron Kilgore - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryOpportunity for advancementPaid time offTraining & development Position OverviewI am seeking dynamic insurance professionals for the office of Shiron Kilgore - State Farm Agent who are interested in helping my business grow through value based conversations and remarkable customer experience. If you...

  • Patient Service Representative

    3 months ago

    Stockbridge, United States Piedmont Urgent Care by Wellstreet Full time

    Job DescriptionJob DescriptionScheduling is tentative 8am - 8pm, 3 shifts/week for full time on a floating schedule. Rotating weekends and holidays are required. Job descriptionPatient Service Representative:Greet patients and provide instructions to all visitors in a polite and professional mannerAnalyze health insurance benefits, verify insurance...

  • Insurance Account Representative

    3 months ago

    Stockbridge, United States Kim Mays - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Stockbridge, GA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Kim Mays - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home...

  • Insurance and Financial Services Position

    3 months ago

    Stockbridge, United States Kim Mays - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance and Financial Services Position - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Service Consultant

    2 weeks ago

    Stockbridge, United States CarMax Full time

    7117 - Southlake - 3100 Mount Zion Pkwy, Stockbridge, Georgia, 30281CarMax, the way your career should be! General Summary: Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair...

  • Travel Nurse

    1 month ago

    Stockbridge, United States Coast Medical Service Full time

    Coast Medical Service is seeking an experienced Intensive Care Unit Registered Nurse for an exciting Travel Nursing job in Stockbridge, GA. Shift: 4x12 hr nights Start Date: 08/05/2024 Duration: 13 weeks Pay: $2280 / Week Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler...