Service Consultant
4 weeks ago
General Summary:
Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes.
Principle Duties and Responsibilities:
♦ Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.
♦ Assist Service/Customer Operators with incoming service calls when needed.
♦ Accurately interview and document customer concerns.
♦ Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).
♦ Create repair orders, and route work to technicians or mechanical associates.
♦ Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.
♦ Consult with customers regarding needed repairs.
♦ Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. .
♦ Close and invoice repair orders.
♦ Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.
♦ Collects service payments and manages cash including receiving and counting money.
♦ Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. ♦ Ensure all customer concerns are addressed and resolved in a timely manner.
Job Specifications:
Work requires ability to:
♦ Demonstrate exceptional interpersonal, communication, and customer service skills.
♦ Demonstrate exceptional telephone etiquette and active listening skills.
♦ Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.
♦ Meet or exceed CarMax guidelines for customer satisfaction.
♦ Read, interpret and transcribe data in order to maintain accurate records.
♦ Intermediate computer skills, including spreadsheet knowledge.
♦ Successfully work with associates in other departments within the store.
♦ Perform multiple duties in a high-energy, fast-paced working environment.
♦ Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.
♦ Stay current in CarMax provided training in all areas of the Service process.
Working Conditions:
♦ Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.
♦ Requires walking or standing for extended periods of time.
♦ Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.
♦ Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.
♦ Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
-
Senior Sales Consultant
1 week ago
Stockbridge, Georgia, United States REMOVERY LLC Full timeJob OverviewABOUT REMOVERY LLCAt Removery LLC, we are dedicated to revolutionizing the tattoo removal industry. Our innovative approach combines advanced technology with a compassionate touch, ensuring that clients feel supported throughout their tattoo removal journey. We pride ourselves on providing safe, effective, and clinically proven treatments,...
-
End-of-Life Care Consultant
2 days ago
Stockbridge, Georgia, United States Gentiva Hospice Full timeAbout Gentiva HospiceGentiva Hospice is a leading provider of hospice care services, dedicated to delivering compassionate and personalized care to patients and their families.Job SummaryWe are seeking a Hospice Care Consultant to join our team. As a Hospice Care Consultant, you will play a critical role in educating healthcare professionals about our...
-
Insurance Sales Consultant
2 weeks ago
Stockbridge, Georgia, United States Lisa Craddock - State Farm Agent Full timePosition OverviewWe are looking for enthusiastic insurance professionals to join the team at Lisa Craddock - State Farm Agent. This role is ideal for individuals who are eager to contribute to the growth of our agency through meaningful conversations and exceptional customer service. If you are a proactive individual who excels in a dynamic environment, this...
-
Landscape Architect, Land Planning
3 months ago
Stockbridge, United States Falcon Design Consultants, LLC Full timeJob DescriptionJob DescriptionLandscape Architect, Land PlanningFalcon Design Consultants is a full-service Civil Engineering, Landscape Architecture, Surveying, and Planning firm that is immediately seeking a qualified candidate for a Landscape Architect position. The ideal candidate will have experience with a broad spectrum of landscape architecture and...
-
Landscape Architect, Land Planning
3 months ago
Stockbridge, United States Falcon Design Consultants, LLC Full timeJob DescriptionJob DescriptionLandscape Architect, Land PlanningFalcon Design Consultants is a full-service Civil Engineering, Landscape Architecture, Surveying, and Planning firm that is immediately seeking a qualified candidate for a Landscape Architect position. The ideal candidate will have experience with a broad spectrum of landscape architecture and...
-
Civil Engineer
3 months ago
Stockbridge, United States Falcon Design Consultants, LLC Full timeJob DescriptionJob DescriptionFalcon Design Consultants has immediate openings for a Civil Engineer (entry level) in our Cumming, Stockbridge and Newnan offices. EIT is preferred, but not required. The ideal candidate shall have Bachelor of Science in Civil Engineering, knowledge of AutoCAD Civil 3D, Hydraflow, Hydrographs, Microsoft Word and Excel....
-
AutoCAD / Civil 3D Designer / Computer Aided Design
3 months ago
Stockbridge, United States Falcon Design Consultants, LLC Full timeJob DescriptionJob DescriptionAutoCAD / Civil 3D DesignerFalcon Design Consultants, LLC has immediate openings for a CAD Designer in our Stockbridge, Newnan, and Cumming Georgia locations. The ideal candidate shall have knowledge of AutoCAD Civil 3D for various types of Engineering/Surveying/Planning projects.Excellent company paid Medical/Dental, 401K,...
-
Patient Service Representative
3 months ago
Stockbridge, United States Piedmont Urgent Care by Wellstreet Full timeJob DescriptionJob DescriptionScheduling is tentative 8am - 8pm, 3 shifts/week for full time on a floating schedule. Rotating weekends and holidays are required. Job descriptionPatient Service Representative:Greet patients and provide instructions to all visitors in a polite and professional mannerAnalyze health insurance benefits, verify insurance...
-
Junior Civil Engineering Position
5 days ago
Stockbridge, Georgia, United States Falcon Design Consultants, LLC Full timePosition OverviewFalcon Design Consultants, LLC is seeking a motivated Civil Engineer (entry level) to join our dynamic team. While an Engineer in Training (EIT) certification is preferred, it is not a mandatory requirement. The successful candidate will possess a Bachelor of Science degree in Civil Engineering and demonstrate proficiency in AutoCAD Civil...
-
Landscape Architect, Land Planning Specialist
24 hours ago
Stockbridge, Georgia, United States Falcon Design Consultants, LLC Full timeJob OverviewFalcon Design Consultants, LLC is a leading civil engineering, surveying, landscape architecture, and planning firm seeking a highly skilled Landscape Architect to join our team.The ideal candidate will have extensive experience in landscape architecture and planning services for residential, commercial, and municipal clients, including concept...
-
Phlebotomist III
3 weeks ago
Stockbridge, United States A+ Consulting Full time $23Job DescriptionJob DescriptionQuest Diagnostics seeks Phlebotomist III - Floater for Stockbridge GA Area. Monday - Friday 7:00am - 4:00pm The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws...
-
Hospice Care Specialist
2 days ago
Stockbridge, Georgia, United States Gentiva Hospice Full timeAbout Gentiva HospiceGentiva Hospice is a leading provider of hospice care services, dedicated to delivering compassionate and personalized care to patients and their families.Job SummaryWe are seeking a Hospice Care Consultant to join our team. As a Hospice Care Consultant, you will play a critical role in educating healthcare professionals about our...
-
Civil Engineering CAD Specialist
5 days ago
Stockbridge, Georgia, United States Falcon Design Consultants, LLC Full timeJob OverviewWe are seeking a skilled Civil Engineering CAD Specialist to join our dynamic team at Falcon Design Consultants, LLC. This position requires expertise in AutoCAD Civil 3D for a variety of engineering, surveying, and planning projects.Key ResponsibilitiesUtilize AutoCAD Civil 3D software for design and drafting tasks.Collaborate with engineers and...
-
Family Medicine Nurse Practitioner
1 week ago
Stockbridge, Georgia, United States Aylo Health Full timeJob OverviewPOSITION SUMMARY:The Nurse Practitioner plays a vital role in the evaluation, planning, execution, and management of patient care under the guidance of a licensed physician.BENEFITS FOR OUR NURSE PRACTITIONERS:Competitive compensation package including a base salary and performance-based bonuses.Opportunity to manage an average of 18-20 patients...
-
Advanced Practice Provider
6 days ago
Stockbridge, Georgia, United States United Digestive Full timeCompany OverviewUnited Digestive is a prominent healthcare organization comprising a network of skilled physicians and mid-level providers dedicated to delivering exceptional patient care in the field of gastroenterology.Position SummaryWe are seeking a qualified Advanced Practice Provider (APP) to join our team. The ideal candidate will have a strong...
-
Perinatal Care Specialist
2 days ago
Stockbridge, Georgia, United States APN Consulting Inc. Full timeJob SummaryAPN Consulting Inc. is seeking a skilled Labor and Delivery Nurse to join our team. As a key member of our healthcare staff, you will be responsible for providing high-quality patient care and contributing to a positive and supportive work environment.ResponsibilitiesProvide direct patient care to obstetric patients, including prenatal, labor, and...
-
Travel Nurse
3 months ago
Stockbridge, United States Stability Healthcare Full timeStability Healthcare is seeking an experienced Intensive Care Unit Registered Nurse for an exciting Travel Nursing job in Stockbridge, GA. Shift: 3x12 hr nights Start Date: 06/17/2024 Duration: 13 weeks Pay: $1649 / Week About Stability Healthcare:Stability HealthCare is a premier Per Diem and Travel Nurse Company. We provide the most qualified Nurses with...
-
Travel Nurse
2 months ago
Stockbridge, United States Stability Healthcare Full timeStability Healthcare is seeking an experienced Intensive Care Unit Registered Nurse for an exciting Travel Nursing job in Stockbridge, GA. Shift: 3x12 hr nights Start Date: ASAP Duration: 13 weeks Pay: $1649 / Week About Stability Healthcare:Stability HealthCare is a premier Per Diem and Travel Nurse Company. We provide the most qualified Nurses with great...
-
Stockbridge, United States United Digestive Full timeUnited Digestive is a large, well-established organization with 130 physicians, 82 Mid-level Providers, and 19 endoscopy centers in the southeast. We seek candidates with a record of academic achievement and excellent consultative and diagnostic skills. Gastroenterology experience is preferred, but not required. To learn more about the practice, please visit...
-
Mental Health and Wellness Facilitator
2 months ago
Stockbridge, United States Henry County Schools Full timePosition Type: FAMILY & STUDENT SUPPORT SERVICES/Mental Health and Wellness Facilitator Date Posted: 7/24/2024 Location: STOCKBRIDGE MIDDLE Date Available: As Soon As Possible Closing Date: Until Filled Position Title: Mental Health and Wellness Facilitator Division: F&SSS/School Reports To: Principal FLSA Status: Exempt Salary Schedule: Teacher Work Days:...